Freshdesk Contact Center (Formerly Freshcaller) vs Freshservice Comparison

Remove All ADD PRODUCT Freshdesk Contact Center (Formerly Freshcaller) Freshservice	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	Remove Freshservice Service Desk Software (1118 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	Remove Freshservice Service Desk Software (1118 Ratings)
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Overview

Summary

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

San Mateo, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Sprout Free Features Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Desktop Notifications Call Notes Custom Greetings Call Metrics 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Blossom $19 /User/Month $15 per agent per month + pay per min billed annually $19 per agent per month + pay per min billed monthly Features Includes features of Sprout Plan, plus Number Porting Basic Call Queues Wait Queues Voicemail Warm Transfer Call Recording Pre-built Reports 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Garden $39 /User/Month $29 per agent per month + pay per min billed annually $39 per agent per month + pay per min billed monthly Features Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Advanced Call Queues Custom Reports Call Conferencing Bring Your Own Carrier SIP Connections 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate $59 /User/Month $45 per agent per month + pay per min billed annually $59 per agent per month + pay per min billed monthly Features Includes features of Garden plan, plus Holiday Routing Advanced Call Metrics Call Barging Call Center Agent Statuses Call Recording Opt-out Agent Availability Report Queue Callback (Virtual Hold) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest $99 /User/Month $69 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Includes features of Estate plan, plus Omnichannel Routing Abandoned Call Metrics Service Level Monitoring Speech Enabled IVR (Phone Trees) (Freddy) Voicebot (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate Omnichannel $99 /User/Month $79 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Phone, Email, Social, Chat channels Messaging (Add-Ons) Omnichannel Customer Timeline Roles and Permissions Custom Reports Co-browsing Multilingual Support 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest Omnichannel $169 /User/Month $139 per agent per month + pay per min billed annually $169 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Agent Scripts (Freddy) Voicebot (Freddy) Email Bot (Freddy) Chatbots (Freddy) Omniroute ™ Auto-triage (Freddy) Speech Enabled IVR (Freddy) Abandoned Call Metrics IP Whitelisting Includes 5000 Freddy sessions/month (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support View Price Page	Starter $29 /User/Month For getting started Features Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Growth $59 /User/Month For growing businesses Features Includes features of Starter plan, plus Service Catalog Asset Management Purchase Order Management Employee Onboarding Portal Customization MSP Mode Multiple SLAs Approval Workflows Business Rules Cloud Management 2000 Orchestration transactions/mo/account Pro $115 /User/Month ITSM + ITOM + Project Management for large organizations Features Includes features of Growth plan, plus Problem Management Change Management Release Management Project Management SaaS Management (Add-on) Software License Management Contract Management Alert Management Analytics Pro Access Controls Pro Team Dashboards IP Range Restrictions 5000 Orchestration transactions/mo/account Enterprise $145 /User/Month Service management solution for enterprises Features Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA) Freddy Agent Assist (BETA) Sandbox Audit Logs 20,000 Orchestration transactions/mo/account View Price Page

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Freshservice