Home/Live Chat Software/Freshchat vs RichpanelUpdated on: March 28, 2024

Compare Freshchat vs Richpanel

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, CA / +1 650 513 0514

San Jose, California / +1 415-498-1118

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free (Messaging)
Free

Up to 100 agents

For getting started

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • WordPress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth (Messaging)
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Up to 2000 bot sessions/month (Free)
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro (Messaging)
$47 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Up to 3000 bot sessions/month (Free)
  • WhatsApp Business (Popular)
  • Apple Messages for Business
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations (Popular)
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 200K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise (Messaging)
$83 /User/Month

For enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Up to 5000 bot sessions/month (Free)
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth Omnichannel
$35 /User/Month

For fast growth

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 2000 bot sessions / month (Free) (Freddy)
  • Up to 2000 incoming minutes/month (Free)
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard
  • SMS
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro Omnichannel
$71 /User/Month

For high performance

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 3000 bot sessions/month (Free) (Freddy)
  • Up to 3000 incoming minutes/month (Free)
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Messages for Business
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000)
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise Omnichannel
$119 /User/Month

For enterprise-grade support

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 5000 bot sessions/month (Free) (Freddy)
  • Up to 5000 incoming minutes/month (Free)
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Canned Responses Suggester (Freddy)
  • Solutions Suggester (Freddy)
  • Allowed IPs
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors
  • Omnichannel Routing
  • Voicebot (Beta)
  • Speech-enabled IVR (Freddy)
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Additional bot sessions: $75 for 1000 bot sessions/month
View Price Page
Starter (Self-Service)
$100 /Month

Up to 1,000 orders per month

Features

  • Order management
  • Returns & exchanges
  • Branded Help Center
  • Support via live chat & email, business hours.
Regular (Self-Service)
$300 /Month

Up to 3,500 orders per month

Features

  • Includes features of Starter plan, plus
  • Custom flows
  • Presales scenarios
  • Agent handoff
  • Multilingual
Pro (Self-Service)
$600 /Month

Up to 10,000 orders per month

Features

  • Includes features of Regular plan, plus
  • Lite onboarding
  • Named success manager
  • Self-service on SMS
  • Subscriptions management
Enterprise (Self-Service)
Custom

Custom order volume

Features

  • Includes features of Pro plan, plus
  • Custom services
  • Full onboarding
  • Tickets analysis and audit
  • Ongoing self-service optimization
Starter (Help Desk)
$29 /User/Month

Features

  • Email & Live Chat
  • Facebook & Instagram
  • Shopify integration
  • Basic reports
Regular (Help Desk)
$49 /User/Month

Features

  • Includes features of Starter plan, plus
  • SMS & phone channels
  • Round-robin assignment
  • Magento & Woocommerce integration
  • CSAT & revenue reports
Pro (Help Desk)
$99 /User/Month

Features

  • Includes features of Regular plan, plus
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
Enterprise (Help Desk)
$200 /Month

Features

  • Includes features of Pro plan, plus
  • Agent scripting
  • Campaign manager
  • Tickets analysis and audit
  • Custom cart integration
View Price Page

SCREENSHOTS

Freshchat Screenshots
View 5 screenshot(s)
Richpanel Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Slack
  • Upscope
  • BotsCrew
  • MindBehind
  • Freshmarketer
  • LogMeIn Rescue
  • MessageBird
  • Insightly
  • Guru
  • TeamViewer
  • Zoho Desk
  • iContact
  • Knowmax
  • Zendesk Sell
  • Botminds IDP
  • Omnistar Affiliate Software
  • MessageMedia
  • WordPress
  • Freshdesk
  • Cartloom
  • Stripe Payments
  • Solve360
  • Nimble
  • MailChimp
  • Zluri
  • Haptik
  • Constant Contact
  • Freshservice
  • Landingi
  • Klaviyo
  • Zoho CRM
  • Zuora Billing
  • WooCommerce
  • HubSpot CRM
  • Arrangr
  • Salesforce
  • Shopify
  • Pipedrive CRM
  • Calendly
  • Outgrow
  • StoryXpress
  • Pypestream
  • Freshdesk
  • WooCommerce
  • Gorgias
  • HubSpot CRM
  • Shopify

ALTERNATIVES

Top alternatives to Freshchat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Crisp
Crisp

Top alternatives to Richpanel

Gorgias
Gorgias
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout