Home/Live Chat Software/Freshchat vs Olark
Updated on: July 31, 2021

Compare Freshchat vs Olark

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Olark
Olark Live Chat Software
(718 Ratings)
Visit Website Visit Website
ADD PRODUCT
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Olark

Olark

Live Chat Software
(718 Ratings)
Visit Website Visit Website

Overview

Summary

Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically identifying qualifying leads and upload them into the CRM. Social profiles, user data and event timesheet it becomes possible to hold contextual interaction with the targeted customers. Freshchat features topic-based message channels, real-time dashboard, contact list, web messenger, priority inbox, in-app campaigns, bot (AI), desktop notifications and push notifications. You can monitor team member performance and take data-driven decision on their interaction quality. You can create FAQS in over 31 languages. ..read more

Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. Collaborate with your team and monitor the performance of your Lead generation. The software integrates with Salesforce, HelpScout, Zendesk, HubSpot, Groove, and more. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, California / +1-866-832-3090

Wilmington, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • Chatbots
  • Chatbot Analytics
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • 10K MUV/account
Blossom
$19 /User/Month

Features

  • Up to 1000 free bot sessions/month
  • Includes features of Sprout plan, plus
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
Garden
$39 /User/Month

Features

  • Up to 2000 free bot sessions/month
  • Includes features of Blossom plan, plus
  • Auto-resolve
  • Team Performance Report
  • CSAT Survey & Report
  • WhatsApp Business Add-on
  • 200K MUV/agent
Estate
$59 /User/Month

Features

  • Up to 3000 free bot sessions/month
  • Includes features of Garden plan, plus
  • IntelliAssign
  • Business Hours(by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Agent Availability Report
  • Multilingual Support
  • Apple Business Chat
  • Roles and Permissions
  • 300K MUV/agen
Forest
$99 /User/Month

Features

  • Up to 5000 free bot sessions/month
  • Includes features of Estate plan, plus
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
Estate (Omnichannel)
$99 /User/Month

$79 per agent per month billed annually

$99 per agent per month billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Email, social, chat, phone channels
  • Chatbots
  • Messaging
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom reports
  • Co-browsing
  • Multilingual support
  • Includes 3000 local min/month
  • Includes up to 3000 free bot sessions/month
  • Includes up to 5000 Collaborators
Forest (Omnichannel)
$169 /User/Month

$139 per agent per month billed annually

$169 per agent per month billed monthly

Features

  • Everything in Forest of Freshdesk, Freshchat, Freshcaller and more
  • Assist bot
  • Email Bot
  • Auto-triage
  • Canned responses suggester
  • Article suggester
  • Omniroute
  • Voicebot Beta
  • Speech-enabled IVR
  • Abandoned call metrics
  • Allowed IPs
  • Includes 5000 local incoming min/month
  • Includes up to 5000 free bot sessions/month
  • Includes up to 5000 Collaborators
View Price Page
Olark Live Chat
Custom

Features

  • Unlimited chat history
  • Customizable chatbox
  • Data security
  • Advanced reporting
  • Advanced privacy features
  • Realtime reporting
  • Agent groups
  • Targeted chat
  • Integrations
Olark Live Chat Pro
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team
  • Payment options: Credit card, PO, invoicing
  • Dedicated account manager
  • Video chat, SMS, or call us for help
  • Access to professional services - legal, security, accessibility, engineering
  • First priority in our support queue
Olark Live Chat (Self-Service)
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team: Available for an additional fee
  • Payment options: Credit card only
View Price Page

SCREENSHOTS

Freshchat Screenshots
View 5 screenshot(s)
Olark Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Slack
  • Shopify
    NA

ALTERNATIVES

Top alternatives to Freshchat

Intercom
Intercom
Zendesk Chat
Zendesk Chat
LiveChat
LiveChat
tawk.to
tawk.to
JivoChat
JivoChat

Top alternatives to Olark

Intercom
Intercom
Zendesk Chat
Zendesk Chat
Drift
Drift
LiveChat
LiveChat
tawk.to
tawk.to