Freshchat vs IntelliTicks Comparison

Remove All ADD PRODUCT Freshchat IntelliTicks	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove IntelliTicks Live Chat Software (3 Ratings)
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove IntelliTicks Live Chat Software (3 Ratings)
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Overview

Summary

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, CA / +1 650 513 0514

Haryana, India - 122002 / +91 7709 527 736

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free (Messaging) Free Up to 100 agents For getting started Features Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Topics Groups Conversation Labels Bulk Actions User Properties Mobile SDK WordPress Freshdesk integration Shopify 10K MUV/account 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth (Messaging) $18 /User/Month For fast growth Features Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline User Segmentation Business Hours (Global) Offline experience Basic Dashboard FAQs Conversations Overview Report Facebook Messenger Files Marketplace (App Store) 100K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Pro (Messaging) $47 /User/Month For high performance Features Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Apple Messages for Business Auto-resolve IntelliAssign Business Hours (by Groups) Co-Browsing Live Translate Advanced Dashboard Advanced Automations (Popular) Team Performance Report Agent Availability Report Roles and Permissions CSAT Survey and Report Conversation APIs 200K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Enterprise (Messaging) $83 /User/Month For enterprise-grade support Features Includes features of Pro plan, plus Up to 5000 bot sessions/month (Free) Allowed IPs Allowed Domains User Authentication(JWT) 400K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth Omnichannel $35 /User/Month For fast growth Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 2000 bot sessions / month (Free) (Freddy) Up to 2000 incoming minutes/month (Free) Email, Social, Messaging, Telephony channels Knowledge Base Chatbot Builder Chatbot Analytics Topics Contact Management Custom Inbox Views SLA and Business Hours Marketplace Apps Automations Data Center Location Ticket, Conversation, and Call Reports Basic Omnichannel Dashboard SMS Additional bot sessions: $75 for 1000 bot sessions/month Pro Omnichannel $71 /User/Month For high performance Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 3000 bot sessions/month (Free) (Freddy) Up to 3000 incoming minutes/month (Free) Custom SLA and Business Hours Custom Roles and Permissions Custom Reporting and Dashboards WhatsApp Business Apple Messages for Business Team Performance Report Advanced Automations Multilingual Support Multi product (up to 5) Extendable API limits Collaborators (up to 5000) Knowledge Base Versioning Holiday Routing Agent Availability Report Advanced Call Management CSAT Survey & Report Custom Apps Additional bot sessions: $75 for 1000 bot sessions/month Enterprise Omnichannel $119 /User/Month For enterprise-grade support Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 5000 bot sessions/month (Free) (Freddy) Up to 5000 incoming minutes/month (Free) IP Range Restriction Sandbox Agent Assist Bot (Freddy) Email Bot (Freddy) Auto-triage (Freddy) Canned Responses Suggester (Freddy) Solutions Suggester (Freddy) Allowed IPs Audit Log KB Approval Workflow Collaborators (up to 5000) Agent Shifts Thank you Detector Social Signals User Authentication (JWT) RPA Connectors Omnichannel Routing Voicebot (Beta) Speech-enabled IVR (Freddy) Abandoned Call Metrics Service Level Monitoring Additional bot sessions: $75 for 1000 bot sessions/month View Price Page	Free Free FREE Chatbot Templates created by Experts Features Conversations : Unlimited 500 Monthly Visitors Agents Included : 1 AI Bots : 1 Conversational Landing Page User profiles Analytics Notifications Email Reports Mobile Apps Widget re-branding User Data : 1 month Community Support Starter $25 /Month FREE Chatbot Templates created by Experts Features Includes features of Free plan, plus Monthly Visitors : 3000 Additional Agents : Unlimited Additional Agents Price : $5 per Agent per Month AI Bots : Unlimited Live Chat Live View User Activity CRM Integrations User Data : 3 Months Email Support Standard $99 /Month FREE Chatbot Templates created by Experts Features Includes features of Starter plan, plus Monthly Visitors : 30000 Agents Included : 2 Additional Agents Price : $15 per Month per Agent Automated FAQs NLP Based User Data : 6 Months Live Chat Support Plus $299 /Month FREE Chatbot Templates created by Experts Features Includes features of Standard plan, plus Monthly Visitors : 1 Million Agents Included : 5 Additional Agents Price : $25 per month per agent User Data : 12 months Phone Support View Price Page

Compare Freshchat vs IntelliTicks

Freshchat

IntelliTicks

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES