Home/Live Chat Software/Freshchat vs HelpshiftUpdated on: March 28, 2024

Compare Freshchat vs Helpshift

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, CA / +1 650 513 0514

San Francisco, California / +1 800-245-9165

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free (Messaging)
Free

Up to 100 agents

For getting started

Features

  • Chatbots (Freddy)
  • Chatbot Analytics (Freddy)
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • WordPress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth (Messaging)
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Up to 2000 bot sessions/month (Free)
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro (Messaging)
$47 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Up to 3000 bot sessions/month (Free)
  • WhatsApp Business (Popular)
  • Apple Messages for Business
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations (Popular)
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 200K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise (Messaging)
$83 /User/Month

For enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Up to 5000 bot sessions/month (Free)
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent
  • 24 x 5 email support included with all plans
  • 24 x 5 chat support included with all paid plans
  • Additional bot sessions: $75 for 1000 bot sessions/month
Growth Omnichannel
$35 /User/Month

For fast growth

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 2000 bot sessions / month (Free) (Freddy)
  • Up to 2000 incoming minutes/month (Free)
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard
  • SMS
  • Additional bot sessions: $75 for 1000 bot sessions/month
Pro Omnichannel
$71 /User/Month

For high performance

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 3000 bot sessions/month (Free) (Freddy)
  • Up to 3000 incoming minutes/month (Free)
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Messages for Business
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000)
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps
  • Additional bot sessions: $75 for 1000 bot sessions/month
Enterprise Omnichannel
$119 /User/Month

For enterprise-grade support

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

  • Up to 5000 bot sessions/month (Free) (Freddy)
  • Up to 5000 incoming minutes/month (Free)
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Canned Responses Suggester (Freddy)
  • Solutions Suggester (Freddy)
  • Allowed IPs
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors
  • Omnichannel Routing
  • Voicebot (Beta)
  • Speech-enabled IVR (Freddy)
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Additional bot sessions: $75 for 1000 bot sessions/month
View Price Page
Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
View Price Page

SCREENSHOTS

Freshchat Screenshots
View 5 screenshot(s)
Helpshift Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Slack
  • Upscope
  • BotsCrew
  • MindBehind
  • Freshmarketer
  • LogMeIn Rescue
  • MessageBird
  • Insightly
  • Guru
  • TeamViewer
  • Zoho Desk
  • iContact
  • Knowmax
  • Zendesk Sell
  • Botminds IDP
  • Omnistar Affiliate Software
  • MessageMedia
  • WordPress
  • Freshdesk
  • Cartloom
  • Stripe Payments
  • Solve360
  • Nimble
  • MailChimp
  • Zluri
  • Haptik
  • Constant Contact
  • Freshservice
  • Landingi
  • Klaviyo
  • Zoho CRM
  • Zuora Billing
  • WooCommerce
  • HubSpot CRM
  • Arrangr
  • Salesforce
  • Shopify
  • Pipedrive CRM
  • Calendly
  • Outgrow
  • StoryXpress
  • Pypestream
  • Dropbox Business
  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact

ALTERNATIVES

Top alternatives to Freshchat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Crisp
Crisp

Top alternatives to Helpshift

Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom