Home/Compare/Freshchat vs Handlr
Updated on: May 6, 2021

Compare Freshchat vs Handlr

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically identifying qualifying leads and upload them into the CRM. Social profiles, user data and event timesheet it becomes possible to hold contextual interaction with the targeted customers. Freshchat features topic-based message channels, real-time dashboard, contact list, web messenger, priority inbox, in-app campaigns, bot (AI), desktop notifications and push notifications. You can monitor team member performance and take data-driven decision on their interaction quality. You can create FAQS in over 31 languages. ..read more

Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, California / +1-866-832-3090

Romford, England - RM1 3NH

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • 100 agents
  • Inbox Views
  • Topics
  • Team Inbox Lite (Chrome extension)
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Desktop Notifications
  • Mobile SDK
  • Mobile Push Notifications
  • Wordpress

Add-Ons

  • Acquisition & Engagement: $19 flat fee/month (Available from Blossom plan)
    • Triggered Messages (unlimited)
    • Meetings
    • Targeted Messages (unlimited)
    • E-mail Campaigns
    • Clearbit Reveal
    • Full Contact Integration
  • Freddy Self-Service: $100 for 1000 Freddy sessions/month

    • Chatbot builder
    • Intent detection
    • API connectors
    • Multilingual bots
    • Custom CSS & JS
    • Custom parameters
    • Bot activities
    • Agent handover
    • Rich media interactions
    • WhatsApp integration
    • Messenger integration
    • Analytics
  • WhatsApp Business: $49 flat fee/number/month. Free on Annual plans for 1st number (Available from Garden plan)
    • $0.99 for every additional 1000 BSMs
    • First 1000 Business Sent Messages
    • Customer Care
    • Proactive Messaging
    • Call to Chat routing
    • 2 Factor Authentication
    • Click Ads to WhatsApp
Blossom
$19 /User/Month

Features

  • 100000 Monthy Unique Visitor
  • Includes features of Sprout plan, plus
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Freshsales integration
  • Freshmarketer integration
  • Add-Ons
Garden
$39 /User/Month

Features

  • 200K Monthy Unique Visitor
  • Includes features of Blossom plan, plus
  • Team Inbox Lite
  • Auto-resolve
  • Team Performance Report
  • CSAT Survey
  • CSAT Report
  • WhatsApp Business (Add-Ons)
  • Marketplace (App store)
  • Add-Ons
Estate
$59 /User/Month

Features

  • 300K Monthly Unique Visitor
  • Includes features of Garden plan, plus
  • IntelliAssign
  • Business Hours(by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Agent Availability Report
  • Multilingual Support
  • Apple Business Chat
  • Roles and Permissions
  • Add-Ons
Forest
$99 /User/Month

Features

  • 400K Monthly Unique Visitors
  • Includes features of Estate plan, plus
  • Chatbots
  • Chatbot Analytics
  • IP Whitelisting
  • Domain Whitelisting
  • User Authentication(JWT)
  • Add-Ons
Estate Omnichannel ()
$99 /User/Month

$79 per agent per month billed annually

$99 per agent per month billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Email, social, chat, phone channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom reports
  • Co-browsing
  • Multilingual support
Forest Omnichannel
$169 /User/Month

$139 per agent per month billed annually

$169 per agent per month billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Omniroute™
  • Chatbots (Freddy)
  • Voicebot (Beta)
  • Speech-enabled IVR (Freddy)
  • Abandoned call metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
View Price Page
Starter (Business)
Custom

Features

  • SEO for 5 keywords
  • 6 hours monthly link building
  • 1 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Professional (Business)
Custom

Features

  • SEO for 10 keywords
  • 8 hours monthly link building
  • 3 hours monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Professional Plus (Business)
Custom

Features

  • SEO for 15 keywords
  • 12 hours monthly link building
  • 5 hours monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Enterprise (Enterprise)
Custom

Features

  • SEO for 25 keywords
  • 16 hours monthly link building
  • 7 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Enterprise Plus (Enterprise)
Custom

Features

  • SEO for 40 keywords
  • 22 hours monthly link building
  • 10 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate (Corporate)
Custom

Features

  • SEO for 60 keywords
  • 35 hours monthly link building
  • 20 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate Plus (Corporate)
Custom

Features

  • SEO for 75 keywords
  • 50 hours monthly link building
  • 35 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate Bespoke (Corporate)
Custom

Features

  • SEO for unlimited keywords
  • Monthly link building
  • Monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
View Price Page

SCREENSHOTS

Freshchat Screenshots
View 5 screenshot(s)
Handlr Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Slack
  • Shopify
    NA

ALTERNATIVES

Top alternatives to Freshchat

Intercom
Intercom
Zendesk Chat
Zendesk Chat
Drift
Drift
tawk.to
tawk.to
LiveChat
LiveChat

Top alternatives to Handlr

tawk.to
tawk.to
LiveChat
LiveChat
Intercom
Intercom
Drift
Drift
Crisp
Crisp