Freshchat vs Comm100 Live Chat Comparison

Remove All ADD PRODUCT Freshchat Comm100 Live Chat	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Comm100 Live Chat Live Chat Software (245 Ratings)
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Comm100 Live Chat Live Chat Software (245 Ratings)
ADD PRODUCT	Start Free Trial	Start Free Trial

Overview

Summary

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, CA / +1 650 513 0514

Vancouver, Canada / +1 877-305-0464

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free (Messaging) Free Up to 100 agents For getting started Features Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Topics Groups Conversation Labels Bulk Actions User Properties Mobile SDK WordPress Freshdesk integration Shopify 10K MUV/account 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth (Messaging) $18 /User/Month For fast growth Features Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline User Segmentation Business Hours (Global) Offline experience Basic Dashboard FAQs Conversations Overview Report Facebook Messenger Files Marketplace (App Store) 100K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Pro (Messaging) $47 /User/Month For high performance Features Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Apple Messages for Business Auto-resolve IntelliAssign Business Hours (by Groups) Co-Browsing Live Translate Advanced Dashboard Advanced Automations (Popular) Team Performance Report Agent Availability Report Roles and Permissions CSAT Survey and Report Conversation APIs 200K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Enterprise (Messaging) $83 /User/Month For enterprise-grade support Features Includes features of Pro plan, plus Up to 5000 bot sessions/month (Free) Allowed IPs Allowed Domains User Authentication(JWT) 400K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth Omnichannel $35 /User/Month For fast growth Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 2000 bot sessions / month (Free) (Freddy) Up to 2000 incoming minutes/month (Free) Email, Social, Messaging, Telephony channels Knowledge Base Chatbot Builder Chatbot Analytics Topics Contact Management Custom Inbox Views SLA and Business Hours Marketplace Apps Automations Data Center Location Ticket, Conversation, and Call Reports Basic Omnichannel Dashboard SMS Additional bot sessions: $75 for 1000 bot sessions/month Pro Omnichannel $71 /User/Month For high performance Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 3000 bot sessions/month (Free) (Freddy) Up to 3000 incoming minutes/month (Free) Custom SLA and Business Hours Custom Roles and Permissions Custom Reporting and Dashboards WhatsApp Business Apple Messages for Business Team Performance Report Advanced Automations Multilingual Support Multi product (up to 5) Extendable API limits Collaborators (up to 5000) Knowledge Base Versioning Holiday Routing Agent Availability Report Advanced Call Management CSAT Survey & Report Custom Apps Additional bot sessions: $75 for 1000 bot sessions/month Enterprise Omnichannel $119 /User/Month For enterprise-grade support Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 5000 bot sessions/month (Free) (Freddy) Up to 5000 incoming minutes/month (Free) IP Range Restriction Sandbox Agent Assist Bot (Freddy) Email Bot (Freddy) Auto-triage (Freddy) Canned Responses Suggester (Freddy) Solutions Suggester (Freddy) Allowed IPs Audit Log KB Approval Workflow Collaborators (up to 5000) Agent Shifts Thank you Detector Social Signals User Authentication (JWT) RPA Connectors Omnichannel Routing Voicebot (Beta) Speech-enabled IVR (Freddy) Abandoned Call Metrics Service Level Monitoring Additional bot sessions: $75 for 1000 bot sessions/month View Price Page	Team (Live Chat) $29 /User/Month Features Unlimited chats Audio & Video chat Configurable chat button and window Web, desktop, and mobile app for agents Real-time visitor and agent monitoring Upload files and screenshots Basic reporting MaximumOn™ (cloud only) 1-year data storage 24/7 live support Business (Live Chat) $49 /User/Month Features Everything in Team, plus: Multi-language chat and auto-translation Canned messages Routing by department Advanced auto chat invitation Manual chat invitation Custom visitor filter Add internal note IP Restriction Access to pre-built Integrations Advanced UI customizations Extended reporting 2-year data storage Enterprise (Live Chat) Custom Features Everything in Business, plus: Dynamic chat campaigns Advanced routing and allocation rules Visitor segmentation PCI DSS compliance Credit card masking Visitor SSO Agent console extension Shift management Agent SSO Access to Comm100 API Extended analytics Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test) On-premise deployment (optional) 3-year data storage Team (Omnichannel) $59 /User/Month Features Everything in Live Chat Team, plus: Email, Facebook, Twitter, WhatsApp business, WeChat, LINE, Telegram and SMS Knowledge Base with unlimited articles and images Save visitor as Contact Block unwanted senders 1-year data storage Business (Omnichannel) $89 /User/Month Features* Everything in Omnichannel Team, plus: Live Chat Business Custom tags Batch ticket editing Internal notes Automation triggers Custom fields Basic routing IP restriction Advanced password policies Extended reporting 2-year data storage Enterprise (Omnichannel) Custom Features Everything in Omnichannel Team, plus: Live Chat Business Custom tags Batch ticket editing Internal notes Automation triggers Custom fields Basic routing IP restriction Advanced password policies Extended reporting 2-year data storage Business (Bot) Custom Add to any Live Chat or Omnichannel Plan Features Conversational keyword-powered chatbot Decision-tree task bot Intuitive and code free bot building interface Bot simulator for easy offline testing Pre-built task bot templates Sentiment analysis (Beta) Calendly integration Multiple action types Build your bot's keywords and responses in 32 languages Comprehensive analytics and reporting 10,000 actions per month Collect variable data Enterprise (Bot) Custom Add to any Live Chat or Omnichannel Plan Features Everything in Business, plus: Advanced Natural Language Processing (NLP) engine for even better conversational capabilities Conditional logic Location based service Webhooks Visitor SSO BYOB (Bring your own bot to Comm100) Agent Assist Custom Add to any Live Chat or Omnichannel Plan. Features Real-time answer suggestions Retrieve answers from canned messages Retrieve answers from chatbot intents Retrieve answers from knowledge base Trainable to recognize industry-specific terms Machine-learning of agent behavior Control response sensitivity Flag failed questions Optimal performance with human responses View Price Page