Freshchat vs Chatwoot Comparison

Remove All ADD PRODUCT Freshchat Chatwoot	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	Remove Chatwoot Bot Platforms Software
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	Remove Chatwoot Bot Platforms Software
Start Free Trial

Overview

Summary

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

Chatwoot is a customer support software that helps to provide support to all your visitors over a range of social platforms like Messenger, WeChat, Email, Whatsapp, Twitter, and even your own website. It helps the users in numerous ways by managing conversations, building relationships and offering a delightful customer experience by using just a single platform. It consists of a multifunctional substantial dashboard that keeps the customers engaged in one single place. It allows users to connect through channels and initiate communication by exchanging messages from customers. Being a substantial platform, Chatwoot has a lot of powerful features, specifically designed to enhance the productivity of your team and provide the data required to carry forward the action. It consists of features like inbuilt real-time reporting that helps to gain insights about the performance of your team. Along with that, it has an automatic agent assignment facility that automatically assigns conversations to the next agent available in the inbox. It keeps productivity over anything else by enabling you to send quick pre-saved responses to your visitors’ FAQs and resolve their queries more efficiently. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, CA / +1 650 513 0514

Newark, Delaware

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free (Messaging) Free Up to 100 agents For getting started Features Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Topics Groups Conversation Labels Bulk Actions User Properties Mobile SDK WordPress Freshdesk integration Shopify 10K MUV/account 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth (Messaging) $18 /User/Month For fast growth Features Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline User Segmentation Business Hours (Global) Offline experience Basic Dashboard FAQs Conversations Overview Report Facebook Messenger Files Marketplace (App Store) 100K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Pro (Messaging) $47 /User/Month For high performance Features Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Apple Messages for Business Auto-resolve IntelliAssign Business Hours (by Groups) Co-Browsing Live Translate Advanced Dashboard Advanced Automations (Popular) Team Performance Report Agent Availability Report Roles and Permissions CSAT Survey and Report Conversation APIs 200K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Enterprise (Messaging) $83 /User/Month For enterprise-grade support Features Includes features of Pro plan, plus Up to 5000 bot sessions/month (Free) Allowed IPs Allowed Domains User Authentication(JWT) 400K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth Omnichannel $35 /User/Month For fast growth Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 2000 bot sessions / month (Free) (Freddy) Up to 2000 incoming minutes/month (Free) Email, Social, Messaging, Telephony channels Knowledge Base Chatbot Builder Chatbot Analytics Topics Contact Management Custom Inbox Views SLA and Business Hours Marketplace Apps Automations Data Center Location Ticket, Conversation, and Call Reports Basic Omnichannel Dashboard SMS Additional bot sessions: $75 for 1000 bot sessions/month Pro Omnichannel $71 /User/Month For high performance Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 3000 bot sessions/month (Free) (Freddy) Up to 3000 incoming minutes/month (Free) Custom SLA and Business Hours Custom Roles and Permissions Custom Reporting and Dashboards WhatsApp Business Apple Messages for Business Team Performance Report Advanced Automations Multilingual Support Multi product (up to 5) Extendable API limits Collaborators (up to 5000) Knowledge Base Versioning Holiday Routing Agent Availability Report Advanced Call Management CSAT Survey & Report Custom Apps Additional bot sessions: $75 for 1000 bot sessions/month Enterprise Omnichannel $119 /User/Month For enterprise-grade support Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 5000 bot sessions/month (Free) (Freddy) Up to 5000 incoming minutes/month (Free) IP Range Restriction Sandbox Agent Assist Bot (Freddy) Email Bot (Freddy) Auto-triage (Freddy) Canned Responses Suggester (Freddy) Solutions Suggester (Freddy) Allowed IPs Audit Log KB Approval Workflow Collaborators (up to 5000) Agent Shifts Thank you Detector Social Signals User Authentication (JWT) RPA Connectors Omnichannel Routing Voicebot (Beta) Speech-enabled IVR (Freddy) Abandoned Call Metrics Service Level Monitoring Additional bot sessions: $75 for 1000 bot sessions/month View Price Page	Chatwoot Free Open-Source Features Real-time Reporting Dashboard Automatic Agent Assignment Productivity and Collaboration

Compare Freshchat vs Chatwoot

Freshchat

Chatwoot

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES