Freshchat vs Bold360 Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshchat

Live Chat Software

4.5 774 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bold360

Live Chat Software

4 20 user ratings

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Overview

Description	Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more	Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization. Read more
Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever plan.	Free Trial Not Available Bold360 Offers Custom plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 86% Momentum 61% Popularity 84%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 68% Momentum 60% Popularity 81%
SaaSworthy Awards	# 1 Highly Rated # 8 Fastest Growing	Not Available

Features

Total Features	8 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 774 user ratings	4/5 20 user ratings
Ratings Distribution	Excellent 66.8% Very Good 24.9% Average 3.6% Poor 3% Terrible 1.6%	Excellent 37.7% Very Good 37.7% Average 15.1% Poor 3.8% Terrible 5.7%
Review Summary	Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever plan.	Free Trial Not Available Bold360 Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free (Messaging) Free Growth (Messaging) $15.00 $18.00 per user / month Pro (Messaging) $39.00 $47.00 per user / month Enterprise (Messaging) $69.00 $83.00 per user / month Growth Omnichannel $29.00 $35.00 per user / month Pro Omnichannel $59.00 $71.00 per user / month Enterprise Omnichannel $99.00 $119.00 per user / month	Agent Custom Service Custom Advise Custom Helpdesk Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 Based on 541 Ratings Freshchat Vs Zendesk Chat Tidio Chat 4.7 Based on 292 Ratings Freshchat Vs Tidio Chat Comm100 Live Chat 4.7 Based on 245 Ratings Freshchat Vs Comm100 Live Chat Smartchat Freshchat Vs Smartchat LiveChat 4.6 Based on 2594 Ratings Freshchat Vs LiveChat	LivePerson 4.1 Based on 236 Ratings Bold360 Vs LivePerson LiveEngage 3.9 Based on 435 Ratings Bold360 Vs LiveEngage LiveChatAI Smartchat Bold360 Vs Smartchat Tiledesk 4.8 Based on 13 Ratings
	View All Freshchat Alternatives	View All Bold360 Alternatives