Home/Compare/Freshcaller vs Zendesk Talk
Updated on: October 17, 2019

Freshcaller vs Zendesk Talk

84%
Freshcaller
(13 Ratings)
83%
Zendesk Talk
(2335 Ratings)
Visit Website Visit Website
ADD PRODUCT
84%
Remove
Freshcaller
(13 Ratings)
83%
Remove
Zendesk Talk
(2335 Ratings)
Visit Website Visit Website

Overview

Summary

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, CA / +1 866 832 3090

San Francisco, CA/ 888-670-4887

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Ideal for freelancers and start-ups

Features

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Ringtone Customization
  • Forward to Phone
  • Number Porting
Blossom
$25 /User/Month

Ideal for co-located teams

Features

  • Includes features of Sprout Plan, plus
  • Advanced Call Queues
  • Blind Transfer
  • Bulk Contacts Import (New)
  • Bring Your Own Carrier (B.Y.O.C)
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • SIP Connections
  • Custom Voicemail
  • Voicemail Transcription (New)
Garden
$49 /User/Month

Ideal for fast growing teams

Features

  • Includes features of Blossom plan, plus
  • Advanced Call Metrics
  • After Call Work
  • Call Barging
  • Conference Calling
  • Build Your Own Reports
  • Call Monitoring
  • European data center
  • Non-Business Hours Routing
  • Smart Escalations
  • Warm Transfer
  • Holiday Calendar
  • Queue Callback (Virtual Hold) (New)
Estate
$75 /User/Month

Ideal for global teams

Features

  • Includes features of Garden plan, plus
  • Abandoned Call Metrics
  • Holiday Routing
  • Service Level Monitoring
  • Omnichannel Routing
View Price Page
Partner Edition
$9 /User/Month

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89 /User/Month
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49 /User/Month
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19 /User/Month
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
View Price Page

SCREENSHOTS

View 9 screenshot(s)
View 6 screenshot(s)