90%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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87%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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ADD PRODUCT
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90%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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87%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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Summary |
Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more |
Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. ..show more |
Auto Call Recording Automatically records all the ongoing calls. |
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Call Monitoring Allows you listen to all inbound and outbound calls. |
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Concurrency Support Allows you to manage multiple calls concurrently |
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IVR Support Interactive voice recognition routes the caller to the right agent |
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Inbound Call Center Allows you to receive an incoming call from customers |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Outbound Call Center Allows your agent to make outgoing calls |
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Predictive Dialer Automatically dials to list of phone numbers |
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Progressive Dialer Auto dials and connects agents to calls answered by live persons |
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Queue Management (Calls) Allows you to control call queues and distributes call equally |
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NA
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Top alternatives to Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Aircall
TalkDesk
CloudTalk
Nextiva
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Really Simple Systems CRM
TalkDesk
CloudTalk
Nextiva
CallHippo
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