Home/Call Center Software/Freshdesk Contact Center (Formerly Freshcaller) vs Telnyx
Updated on: February 9, 2023

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Telnyx

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Overview

Summary

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

Chicago, Illinois

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$19 /User/Month

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$39 /User/Month

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$59 /User/Month

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$99 /User/Month

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$99 /User/Month

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$169 /User/Month

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
View Price Page
Voice
$1 Others

Inbound DIDs : $1 per Number

Inbound Toll-Free Number : $1 per Toll-Free Number

Outbound Calling : $0.009 per Minute

Porting : Free per Port In

Features

  • Number Search
  • Automated Porting
  • Number Tagging
  • Caller Name
  • Bespoke Architecture
  • Enhanced Security
  • Global Reach
  • High Availability
SMS
Free

Long Code : $0.0045 per Outbound Message

Free per Inbound Message

Features

  • Number Pool
  • Geomatch
  • Sticky Sender
  • Messaging Profiles
  • Delivery Reports
  • Authentication
  • Enhanced Security
View Price Page

SCREENSHOTS

Freshdesk Contact Center (Formerly Freshcaller) Screenshots
View 7 screenshot(s)
Telnyx Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Freshservice
    NA

ALTERNATIVES

Top alternatives to Freshdesk Contact Center (Formerly Freshcaller)

Zendesk Talk
Zendesk Talk
Aircall
Aircall
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva

Top alternatives to Telnyx

Skyetel
Skyetel
Plivo
Plivo
Flowroute
Flowroute
Bandwidth
Bandwidth
Twilio Flex
Twilio Flex