Freshdesk Contact Center (Formerly Freshcaller) vs Phonon Comparison

Remove All ADD PRODUCT Freshdesk Contact Center (Formerly Freshcaller) Phonon	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Phonon Call Center Software
Visit Website	Visit Website

ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Phonon Call Center Software
Visit Website	Visit Website

Overview

Summary

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more

Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

Vadodara, India / (91) 265 712 3123

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Sprout Free Features Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Desktop Notifications Call Notes Custom Greetings Call Metrics 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Blossom $19 /User/Month $15 per agent per month + pay per min billed annually $19 per agent per month + pay per min billed monthly Features Includes features of Sprout Plan, plus Number Porting Basic Call Queues Wait Queues Voicemail Warm Transfer Call Recording Pre-built Reports 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Garden $39 /User/Month $29 per agent per month + pay per min billed annually $39 per agent per month + pay per min billed monthly Features Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Advanced Call Queues Custom Reports Call Conferencing Bring Your Own Carrier SIP Connections 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate $59 /User/Month $45 per agent per month + pay per min billed annually $59 per agent per month + pay per min billed monthly Features Includes features of Garden plan, plus Holiday Routing Advanced Call Metrics Call Barging Call Center Agent Statuses Call Recording Opt-out Agent Availability Report Queue Callback (Virtual Hold) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest $99 /User/Month $69 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Includes features of Estate plan, plus Omnichannel Routing Abandoned Call Metrics Service Level Monitoring Speech Enabled IVR (Phone Trees) (Freddy) Voicebot (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate Omnichannel $99 /User/Month $79 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Phone, Email, Social, Chat channels Messaging (Add-Ons) Omnichannel Customer Timeline Roles and Permissions Custom Reports Co-browsing Multilingual Support 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest Omnichannel $169 /User/Month $139 per agent per month + pay per min billed annually $169 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Agent Scripts (Freddy) Voicebot (Freddy) Email Bot (Freddy) Chatbots (Freddy) Omniroute ™ Auto-triage (Freddy) Speech Enabled IVR (Freddy) Abandoned Call Metrics IP Whitelisting Includes 5000 Freddy sessions/month (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support View Price Page	No Pricing Info Available Please check Website

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Phonon