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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more | Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more |
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| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 7 Fastest Growing # 8 Most Searched | # 1 Most Popular # 1 Most Searched |
| Total Features |
7 Features
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8 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Queue Management (Calls)
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| Review Summary |
Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities. |
Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Sprout Free Blossom $15.00 $19.00 per user / month Garden $29.00 $39.00 per user / month Estate $45.00 $59.00 per user / month Forest $69.00 $99.00 per user / month Estate Omnichannel $79.00 $99.00 per user / month Forest Omnichannel $139.00 $169.00 per user / month |
Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom |
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View Detailed Pricing
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View Detailed Pricing
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Freshdesk
4.6 Based on 2492 Ratings 
Zendesk Talk
4.3 Based on 2233 Ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Zendesk Talk
Call Center Studio
4.7 Based on 63 Ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Call Center Studio |
Vonage Contact Center
4.3 Based on 55 Ratings 
RingCentral Contact Center
4.1 Based on 281 Ratings 
Dialpad Contact Center
4.3 Based on 207 Ratings
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| Screenshots |
+ 6 More
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| Videos |
+ 2 More
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| Company Details | Located in: San Mateo, California Founded in: 2017 | Located in: Scottsdale, Arizona |
| Contact Details |
+1 650 513 0514 https://www.freshworks.com/freshcaller-cloud-pbx/ |
+1 800-799-0600 https://www.nextiva.com/ |
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