Home/Call Center Software/Freshdesk Contact Center (Formerly Freshcaller) vs Five9Updated on: March 28, 2024

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Five9

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Overview

Summary

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

San Ramon, California / +1-925-201-2000

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$19 /User/Month

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$39 /User/Month

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$59 /User/Month

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$99 /User/Month

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$99 /User/Month

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$169 /User/Month

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
View Price Page
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
View Price Page

SCREENSHOTS

Freshdesk Contact Center (Formerly Freshcaller) Screenshots
View 7 screenshot(s)
Five9 Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Freshservice
  • Salesforce

ALTERNATIVES

Top alternatives to Freshdesk Contact Center (Formerly Freshcaller)

Zendesk Talk
Zendesk Talk
Aircall
Aircall
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva

Top alternatives to Five9

Twilio Flex
Twilio Flex
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