90%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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80%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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ADD PRODUCT
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90%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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80%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Summary |
Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more |
One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. ..show more |
Auto Call Recording Automatically records all the ongoing calls. |
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Call Monitoring Allows you listen to all inbound and outbound calls. |
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Concurrency Support Allows you to manage multiple calls concurrently |
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IVR Support Interactive voice recognition routes the caller to the right agent |
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Inbound Call Center Allows you to receive an incoming call from customers |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Outbound Call Center Allows your agent to make outgoing calls |
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Predictive Dialer Automatically dials to list of phone numbers |
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Progressive Dialer Auto dials and connects agents to calls answered by live persons |
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Queue Management (Calls) Allows you to control call queues and distributes call equally |
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Top alternatives to Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Aircall
TalkDesk
CloudTalk
Nextiva
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TalkDesk
CloudTalk
Nextiva
CallHippo
Bright Pattern
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