FocalScope vs SnapEngage Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FocalScope

Live Chat Software

4.9 27 user ratings

Start Free Trial

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SnapEngage

Live Chat Software

4.5 377 user ratings

Start Free Trial

Overview

Description	FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click. Read more	SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more
Pricing Options	Free Trial Available Starts at $9.00. Offers Custom plan.	Free Trial Available Starts at $16.00. Offers Custom plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 68% Momentum 60% Popularity 70%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 88% Momentum 60% Popularity 83%
SaaSworthy Awards	Not Available	# 14 Highly Rated # 16 Most Popular

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 27 user ratings	4.5/5 377 user ratings
Ratings Distribution	Excellent 90% Very Good 10% Average 0% Poor 0% Terrible 0%	Excellent 55.5% Very Good 39.3% Average 5% Poor 0% Terrible 0.2%
Review Summary	Not Available	Reviewers generally agree that SnapEngage is a reliable and effective live chat and messaging solution for businesses. It is praised for its ease of use, intuitive interface, and robust features. Many reviewers highlight the positive impact SnapEngage has had on their customer satisfaction and sales, with some reporting increased conversion rates and improved customer engagement. However, some users have expressed concerns about the pricing structure and the occasional technical glitches. Overall, the consensus among reviewers is that SnapEngage is a valuable tool for businesses looking to enhance their customer service and communication channels.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $9.00. Offers Custom plan.	Free Trial Available Starts at $16.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Small Cloud $9.00 $9.00 per month Cloud $39.00 $39.00 per month On Premise $39.00 $39.00 per month Phone System Custom	Essentials $16.00 $16.00 per user / month Professional $26.00 $26.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings FocalScope Vs LiveChat LiveEngage 3.9 Based on 435 Ratings FocalScope Vs LiveEngage Smartchat FocalScope Vs Smartchat ChatFlow247 5 Based on 1 Ratings FocalScope Vs ChatFlow247 Pure Chat 4.5 Based on 639 Ratings FocalScope Vs Pure Chat	LiveEngage 3.9 Based on 435 Ratings SnapEngage Vs LiveEngage Smartchat SnapEngage Vs Smartchat Zendesk Chat 4.5 Based on 541 Ratings SnapEngage Vs Zendesk Chat LiveChat 4.6 Based on 2594 Ratings SnapEngage Vs LiveChat ChatFlow247 5 Based on 1 Ratings SnapEngage Vs ChatFlow247
	View All FocalScope Alternatives	View All SnapEngage Alternatives