Home/Live Chat Software/FocalScope vs Comm100 Live ChatUpdated on: March 28, 2024

Compare FocalScope vs Comm100 Live Chat

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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click. ..show more

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

USA / +1 (562) 661-8143

Vancouver, Canada / +1 877-­305-0464

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
View Price Page
Team (Live Chat)
$29 /User/Month

Features

  • Unlimited chats
  • Audio & Video chat
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 1-year data storage
  • 24/7 live support
Business (Live Chat)
$49 /User/Month

Features

  • Everything in Team, plus:
  • Multi-language chat and auto-translation
  • Canned messages
  • Routing by department
  • Advanced auto chat invitation
  • Manual chat invitation
  • Custom visitor filter
  • Add internal note
  • IP Restriction
  • Access to pre-built Integrations
  • Advanced UI customizations
  • Extended reporting
  • 2-year data storage
Enterprise (Live Chat)
Custom

Features

  • Everything in Business, plus:
  • Dynamic chat campaigns
  • Advanced routing and allocation rules
  • Visitor segmentation
  • PCI DSS compliance
  • Credit card masking
  • Visitor SSO
  • Agent console extension
  • Shift management
  • Agent SSO
  • Access to Comm100 API
  • Extended analytics
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
  • On-premise deployment (optional)
  • 3-year data storage
Team (Omnichannel)
$59 /User/Month

Features

  • Everything in Live Chat Team, plus:
  • Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
  • Knowledge Base with unlimited articles and images
  • Save visitor as Contact
  • Block unwanted senders
  • 1-year data storage
Business (Omnichannel)
$89 /User/Month

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Enterprise (Omnichannel)
Custom

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Business (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Conversational keyword-powered chatbot
  • Decision-tree task bot
  • Intuitive and code free bot building interface
  • Bot simulator for easy offline testing
  • Pre-built task bot templates
  • Sentiment analysis (Beta)
  • Calendly integration
  • Multiple action types
  • Build your bot's keywords and responses in 32 languages
  • Comprehensive analytics and reporting
  • 10,000 actions per month
  • Collect variable data
Enterprise (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Everything in Business, plus:
  • Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
  • Conditional logic
  • Location based service
  • Webhooks
  • Visitor SSO
  • BYOB (Bring your own bot to Comm100)
Agent Assist
Custom

Add to any Live Chat or Omnichannel Plan.

Features

  • Real-time answer suggestions
  • Retrieve answers from canned messages
  • Retrieve answers from chatbot intents
  • Retrieve answers from knowledge base
  • Trainable to recognize industry-specific terms
  • Machine-learning of agent behavior
  • Control response sensitivity
  • Flag failed questions
  • Optimal performance with human responses
View Price Page

SCREENSHOTS

FocalScope Screenshots
View 4 screenshot(s)
Comm100 Live Chat Screenshots

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • Zendesk Chat
  • Shopify Plus
  • Zapier

ALTERNATIVES

Top alternatives to FocalScope

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Comm100 Live Chat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat