Five9 vs Voiptime Comparison

Remove All ADD PRODUCT Five9 Voiptime	Remove Five9 Contact Center Operations Software (1305 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Voiptime Call Center Software (170 Ratings)
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ADD PRODUCT	Remove Five9 Contact Center Operations Software (1305 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Voiptime Call Center Software (170 Ratings)
Start Free Trial	Visit Website

Overview

Summary

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. ..show more

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Ramon, California / +1-925-201-2000

Denver, Colorado / +1 (720) 362-50-05

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Outbound Custom Features Quality Monitoring CTI ACD Dialers Historical & Standard Reporting Agent, Supervisor, & Administrator Licenses Telecom Usage Multichannel Social Chat Email Mobile Care CRM Integrations Call Recording Screen Recording Quality Management Workforce Management Professional Services Premium Support Inbound Custom Features Quality Monitoring CTI ACD IVR Historical & Standard Reporting Agent, Supervisor, & Administrator Licenses Telecom Usage Multichannel Social Chat Email Mobile Care CRM Integrations Call Recording Screen Recording Quality Management Workforce Management Professional Services Premium Support Speech Recognition IVR Blended Custom Features Quality Monitoring CTI ACD Dialers IVR Historical & Standard Reporting Agent, Supervisor, & Administrator Licenses Telecom Usage Multichannel Social Chat Email Mobile Care CRM Integrations Call Recording Screen Recording Quality Management Workforce Management Professional Services Premium Support Speech Recognition IVR View Price Page	Professional Custom For teams from 2 to 100 agents Features Approximately 2000 minutes free to the USA per agent monthly Up to $14 free usage credit for global calling per agent monthly Unlimited concurrent calls* Built-in CRM with callback scheduling Preview, Power and Predictive dialers Intelligent routing of inbound calls Call logging & recording Basic reporting & live agent monitoring Teams & tasks priority REST API and custom CRM integration Support 8/5 Enterprise Custom For teams from 5 up to 600 Features Multichannel communication (voice, email, robocalls, web chat, web callback) ACD routing and call queues Inbound and outbound IVR Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns Call script builder Live to monitor and call barging Advanced real-time and historical reporting Quality management and call recording Workforce management REST API and CRM integration via Iframe Support 8/5 or 24/7, Service Level Agreement Heightened fault tolerance View Price Page

Compare Five9 vs Voiptime

Five9

Voiptime

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES