Compare Five9 vs RingCentral Office

Summary

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. ..show more

RingCentral Office is a robust communication and collaboration platform that enables seamless communication between in house employees and clients over messages, videos and calls. The platform simplifies users’ workflow by providing them with an easy way to forward team-specific messages, share files and manage tasks on the go. It helps to reduce email clutter by creating dedicated threads and folders for individual teams, projects and topics. Users can even streamline their work by inviting their partners and customers to join in conversations as per need. RingCentral Office also enables employees to make flawless HD quality video and audio calls to individual colleagues, partners or customers. The platform abides by enterprise-grade security without any compromise, to facilitate the proper safety of audio and video calls. RingCentral Office offers 99.999% uptime SLA so that users get to receive maximum calls. Moreover, it even allows real-time integration with appropriate external tools, assuring better decision making. ..show more

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