FieldEZ vs mHelpDesk Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FieldEZ

Field Service Management Software

4.8 63 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk

Field Service Management Software

4.3 327 user ratings

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Overview

Description	Fieldez browser-based field service management software is a feature-rich and highly flexible option available to the users. This has intelligent rule-based auto-scheduling, custom dashboard and 3rd party integration with many other popular applications. This software supports digital signature. The most notable features that this field service management software possesses are attendance management, documents management, powerful analytics, route optimization, real-time job tracking capabilities etc. In billing and invoicing arena as well, the software helps the users with equal efficiency. It has excellent customer service & includes a customer portal. It supports chat & collaboration. Read more	mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more
Pricing Options	Free Trial Not Available FieldEZ Offers Custom plan.	Free Trial Available mHelpDesk Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 73% Momentum 65% Popularity 75%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 84% Reviews 88% Momentum 63% Popularity 88%
SaaSworthy Awards	Not Available	# 10 Fastest Growing # 3 Most Popular

Features

Total Features	9 Features	7 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 6 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.8/5 63 user ratings	4.3/5 327 user ratings
Ratings Distribution	Excellent 78.9% Very Good 18% Average 2.6% Poor 0.5% Terrible 0%	Excellent 59.1% Very Good 24.1% Average 7.2% Poor 3.4% Terrible 6.2%
Review Summary	Users praise FieldEZ for its user-friendly interface and ease of use, citing that even non-tech-savvy individuals can quickly learn and navigate the platform. Its customizable features and adaptability to various industries and business sizes are also highly commended. Additionally, customers appreciate the comprehensive range of field service management capabilities, including scheduling, dispatching, tracking, and invoicing, which streamline operations and improve efficiency. However, some users mention occasional glitches and bugs that need addressing, and others express a desire for more robust reporting and analytics functionalities.	Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.
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Pricing

Pricing Options	Free Trial Not Available FieldEZ Offers Custom plan.	Free Trial Available mHelpDesk Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Fieldez Custom	mHelpDesk Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All FieldEZ Alternatives	View All mHelpDesk Alternatives