Home/Call Center Software/Exotel vs eVoiceUpdated on: March 28, 2024

Compare Exotel vs eVoice

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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. ..show more

eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Bangalore, India / +91 80 88 919888

Los Angeles, California / (877) 581-5789

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Dabbler
$200 Others

6 Months validity

Features

  • $80 Rental
  • $120 Credits
  • 0 Exophone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR

All plan includes these features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
Believer
$500 Others

12 Months validity

Features

  • $150 Rental
  • $350 Credits
  • 0 Exophones
  • 6 Agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Influencer
$1000 Others

12 Months validity

Features

  • $150 Rental
  • $850 Credits
  • 1 Exophones
  • Unlimited agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Enterprise
Custom

Features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
View Price Page
eVoice Lite
$7.5 /User/Month

$14.99 billed monthly

$149.90 billed yearly

Features

  • 2 users
  • 350 minutes per month
  • 6 toll-free or local numbers
  • Unlimited extensions
eVoice Unlimited
$19.5 /User/Month

$78.00 billed monthly

$780.00 billed yearly

Features

  • 4 users
  • Unlimited minutes
  • 12 toll-free or local numbers
  • Unlimited extensions
  • Inbound online faxing
eVoice Unlimited Plus
$19 /User/Month

$114.00 billed monthly

$1140.00 billed yearly

Features

  • 6 users
  • Unlimited minutes
  • 18 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
eVoice Unlimited Pro
$18 /User/Month

$180.00 billed monthly

$1140.00 billed yearly

Features

  • 10 users
  • Unlimited minutes
  • 30 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
Live Receptionist Standard
$129.95 /Month

Features

  • 50 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Plus
$179.95 /Month

Features

  • 100 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Pro
$399.95 /Month

Features

  • 250 Live Receptionist minutes
  • 2000 eVoice minutes
View Price Page

SCREENSHOTS

Exotel Screenshots
View 1 screenshot(s)
eVoice Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Freshdesk
  • Zendesk Talk
  • Shopify
  • Vtiger
    NA

ALTERNATIVES

Top alternatives to Exotel

Plivo
Plivo
Twilio Flex
Twilio Flex
Knowlarity
Knowlarity
Ozonetel CloudAgent
Ozonetel CloudAgent
TalkDesk
TalkDesk

Top alternatives to eVoice

Alteon VA
Alteon VA
RingCentral Office
RingCentral Office
Grasshopper
Grasshopper
TalkDesk
TalkDesk
CloudTalk
CloudTalk