Home/Hospital Management Software/Giva eHelpDesk vs PointClickCareUpdated on: March 28, 2024

Compare Giva eHelpDesk vs PointClickCare

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70% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

eHelpDesk HMS includes multiple useful features, like help desk, IT service, customer service, dashboard,ITSM, issue tracking features etc. All these features are instrumental in adding value to your medical set up, regardless of the size. The software has sections for different professionals in the hospital or clinic and ensures everything goes smooth. No need to go through multiple paper-based files as the tool digitally stores all the necessary data in an organized manner. It helps augmenting medical and administrative data security. ..show more

PointClickCare is a web-based system that develops products and services to help long-term providers manage and improve their resident care. The skilled nursing core platform gives instant insights so that healthcare providers can act fast. It allows users to share insights within the network and help improve care for residents. It offers effective tools with solutions for business intelligence, care delivery, coordination, and financial management. It connects care services, billing, and administrative processes across a single platform to give real-time visibility into the whole operation. The platform gives insights into a nurse’s performance and documentation so that the clinical leadership team can track progress and drive change management if necessary. The nutrition management tool helps to streamline the production and planning of meals for residents to optimize efficiency and satisfaction. With the infection prevention and control workflow, nursing facilities can identify, manage, and report all infections in real-time, making it a simple tool to use. ..show more

Features

Appointment Management Helps to manage patient-doctor appointments in an orderly manner

Bed Management Helps staying informed regarding the bed availability at a specific hospital or a nursing home

Billing and Invoicing This feature helps in issuing and handling the invoice and bills.

Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.

In-Patient Management Helps to record the medical journey of all patients undergoing treatment and admitted to the hospital

Inventory Management Helps in recording inventory to optimize and fulfill the requirement.

Out-Patient Management Helps to keep track and record of those patients who attend for treatment but does not stay overnight in the hospital

Patient Records Management Manages and records all necessary and vital data about a patient.

Physician Management Manages records and vital details about physicians/medical doctors and also helps in telehealthcare solutions

Policy Management Helps to design, maintain, update and report on compliance rules, regulations and policy status electronically so that it is easily accessible

Revenue Management Professional management of your revenue to ensure growth of your business

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sunnyvale, CA / +1.408.260.9000

Ontario, Canada - L4W 0C4 / +1 800-858-8885

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Team
$29 /User/Month

Billed Annually.

Team Plan features are

  • Up to 10 agents
  • Up to 500 end users or customers
  • 2 GB of storage
  • 1 service desk
  • 1 email inbox for converting emails into tickets

All the Plan Includes these features

  • Modules: Ticketing, Knowledgebase, Reporting, Self-Service Portal, Customer Satisfaction Surveys / Success Center, Asset Management and Change Management
  • iOS and Android mobile HTML applications
  • HIPPA compliance and Giva will sign your BAA
  • Custom Reports: The ability to create, save, and share reports
  • Homepage dashboards
  • Integration and workflow rules
  • Custom Ticket forms
  • Active Directory integration
  • REST API for integration with any external database
  • Redirect Service End point API for building integrations with 3rd-party apps such as telephony to trigger a ticket in Giva
  • External Support Form API for embedding a form on a website to create tickets
  • Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
  • Custom domain with your company name
  • Time Tracking
  • Include your company logo for branding
  • Daily incremental backup with full end-of-week backup and virus protection
  • Download your data backup anytime
  • 24/7 USA-based technical support
  • New product releases every 3 weeks using Agile software development

Business
$39 /User/Month

Billed Annually.

Business Plan features are

  • Up to 18 agents
  • Up to 1500 end users or customers
  • 5 GB of storage
  • 3 service desks
  • 3 email inboxes for converting emails into tickets
  • Includes All Plan features
Professional
$69 /User/Month

Billed Annually.

Professional Plan features are

  • No maximum number of agents
  • Unlimited end users or customers
  • 10 GB of storage
  • Unlimited service desks
  • Unlimited email inboxes for converting emails into tickets
  • Includes All Plan Features

PLUS

  • Concurrent and Floating License Tokens available to reduce cost for less active agents, Level 2 and senior personnel
  • LDAP Synchronization Tool - no coding required (additional setup charge)
  • Customer Success Manager

Contact the vendor to get the latest pricing details.

View Price Page
PointClickCare
Custom

Features

  • Billing and Invoicing
  • Revenue Management
  • Appointment Management
  • Claims Management
  • Inventory Management
  • Patient Records Management
  • Physician Management
View Price Page

SCREENSHOTS

Giva eHelpDesk Screenshots
View 2 screenshot(s)
PointClickCare Screenshots
View 6 screenshot(s)

ALTERNATIVES

Top alternatives to Giva eHelpDesk

MocDoc HMS
MocDoc HMS
SoftClinic
SoftClinic
eHospital Systems
eHospital Systems
PointClickCare
PointClickCare
Pappyjoe
Pappyjoe

Top alternatives to PointClickCare

Distance Matrix API
Distance Matrix API
Epic
Epic
MocDoc HMS
MocDoc HMS
SoftClinic
SoftClinic
eHospital Systems
eHospital Systems