Home/Bug Tracking Software/effi vs UsersnapUpdated on: March 29, 2024

Compare effi vs Usersnap

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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

effi​ is a cross-platform application by enabling issue reporting & project management. Mainly, aimed at UI & UX designers & developers, its objective is to facilitate the workflow process in mobile quality assurance & application development by providing two main features. effi app offers the possibility to synchronize screenshots with marked issue spots directly from mobile to effi website. effi web allows to write feedback & comments for said screenshots but also provides a complete task management system which can be synchronized with Jira. ..show more

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. ..show more

Features

Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project

Filtering To match the instances against a set of search criteria.

Issue Tracking Helps to manage and maintain issue logs and its activity

Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Reports Comes with reporting capabilities and features custom pre-built reports

Role Management Helps regulate access to systems, based on individual roles

Storage and Retrieval Helps to store, retrieve (search) and organize bug information

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Los Angeles, California

Linz, Austria

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

effi Free Plan
Free

Features

  • Visual QA reports
  • Convenient Web QA
  • Share URL
  • Photo Feedback
  • STATUS management
  • UI/UX Design Management
View Price Page
Basic
$29 /Month

Features

  • Team members : 2
  • Feedback projects‍ : 1
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Page views limit‍ : < 500,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Startup
$79 /Month

Features

  • Team members : 10
  • Feedback projects‍ : 3
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Page views limit‍ : < 500,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Company
$149 /Month

Features

  • Team members : 15
  • Feedback projects‍ : 10
  • # of archived projects‍ : 5
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Customer care replies
  • Development Package
  • Page views limit‍ : < 1,000,000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
Enterprise
Custom

Features

  • Team members : up to unlimited
  • Feedback projects‍ : up to unlimited
  • # of archived projects‍ : up to unlimited
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1,500 apps
  • Routing Menu
  • Customer care replies
  • Development Package
  • Custom Branding for Widgets
  • Webhook integration
  • Enterprise support
  • Page views limit‍ : > 1,000,000
  • Terms of Service : Custom terms
  • Subscription Payment : Bank/Credit card
  • Support : Premium
View Price Page

SCREENSHOTS

effi Screenshots
Usersnap Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • Trello
  • Asana
  • Slack
  • Zapier
  • Jira
  • Pivotal Tracker
  • Asana
  • Slack
  • Axosoft
  • Teamwork
  • Bitbucket
  • Basecamp
  • GitHub
  • Trello
  • GitLab
  • FogBugz
  • ActiveCollab
  • Redbooth
  • Zendesk Support
  • Google Tag Manager
  • Kanbanize
  • Intercom
  • WordPress
  • Joomla
  • Drupal
  • Evernote
  • TYPO3
  • Jira
  • Teamwork Desk

ALTERNATIVES

Top alternatives to effi

Effective Tours
Effective Tours
Efficient Hire
Efficient Hire
Sentry
Sentry
Usersnap
Usersnap
Bugsnag
Bugsnag

Top alternatives to Usersnap

Userback
Userback
Sentry
Sentry
Bugsnag
Bugsnag
Instabug
Instabug
Honeycomb
Honeycomb