Drift vs SnapEngage Comparison

Remove All ADD PRODUCT Drift SnapEngage	Remove Drift Conversational Marketing Software (1868 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
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ADD PRODUCT	Remove Drift Conversational Marketing Software (1868 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)
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Overview

Summary

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts / 855-266-1567

Boulder, Colorado

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page	Essentials $16 /User/Month $16 per User per Month billed Annually Features Minimum : 3 Users SnapEngage Integration API Zendesk Help Scout JIRA Salesforce Desk HubSpot Mobile SDK Facebook Messenger Tweet-to-Chat WeChat SMS-to-Chat: custom HIPAA-Compliant SMS Messaging: custom ADA Accessibility (WCAG 2.1 Level AA) SOC 2 Certification End-to-End Encryption (SSL) Data At Rest Encryption GDPR-Compliant Chat HIPAA-Compliant Chat: custom HIPAA-Compliant SMS Messaging: custom Third-Party Certification: Included with HIPAA Option Security Audit Logs: Included with HIPAA Option Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 1 Remove SnapEngage Branding: custom Match Your Brand Canned Responses Pre-Chat and Offline Forms Guided Browsing File Exchange Chat Transfers Team Chat Proactive Chat Post-Chat Surveys Unlimited Conversations Request Email Transcript 24/7 Support Portal Access Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET) Group Virtual Training Professional $26 /User/Month $26 per User per Month billed Annually Features Minium of 3 Users Includes features of Essentials plan, plus Answer Bot: additional charges Guide Bot: additional charges Guide Bot Templates: additional charges Guide Bot Custom Surveys: additional charges Guide Bot Information Collection: additional charges Chatbot API: additional charges COVID-19 Coronavirus Symptom Checker Bot: additional charges Salesforce MS Dynamics Cloud Integration Custom Data Mapping Secure Data Transfer Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 2 Hours of Operation Priority Tiers Team Capacity Reporting Labels Remove SnapEngage Branding Call Me (Click-to-Call) Real-Time Auto-Translation Implementation Specialist Private Admin and Agent Training: additional charges Integration Guidance: additional charges Proactive Chat Setup: additional charges Design Studio Theme(s) Setup: additional charges Bot Concierge Service: additional charges Playbook Execution Service: additional charges Enterprise Custom $40 per User per Month billed Annually Features Minimum 5 users Includes features of Professional plan, plus SAP C4C Single Sign-On (SSO) Visitor Identity Verification (VIV) Additional Security Settings Admin License(s) Included: 2 Widgets (Sub-Accounts) Included: 4 Routing By Tag Agent Status API Agent Sub-Status Call Me (Click-to-Call) Real-Time Auto-Translation 24/7 Emergency Phone Case Submission Access Priority Case Routing Service SLA Credit Options View Price Page

Compare Drift vs SnapEngage

Drift

SnapEngage

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES