Drift vs LiveHelpNow Comparison

Remove All ADD PRODUCT Drift LiveHelpNow	Remove Drift Conversational Marketing Software (1868 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveHelpNow Live Chat Software (321 Ratings)
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ADD PRODUCT	Remove Drift Conversational Marketing Software (1868 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveHelpNow Live Chat Software (321 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts / 855-266-1567

Willow Grove, Pennsylvania / +1 877-548-3001

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page	Chat and SMS $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Realtime Visitor Monitoring Customer Lists Social Integration Custom Information Feed Advertising Billboards SMS Chat Facebook & Twitter Integrations Intelligent Triggers & Automations Plugins & Integrations Fully customizable with CSS CRM Integrations Remote Assistance Eventing API / Webhooks Enterprise Reporting & Analytics Customizable Surveys Multibrand Support Intelligent Canned Messages Automatic Language Translation Chat Whisper Inquiry Transfer Spell Check File Transfer / Attachments PCI / HIPAA, Financial grade security Conversion Tracking Secure Forms Automatic Inquiry Tagging Agent permissions and restrictions Filter & Search Exportable Inquiries Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support FAQ / Self-Service $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Plugins & Integrations Fully customizable with CSS Enterprise Reporting & Analytics Multibrand Support File Transfer / Attachments Automatic Inquiry Tagging Filter & Search Self-service FAQ Articles Fully Customizable FAQ Site Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Support Ticket $21 /Month $226.8 per Year billed Annually, Pricing varies based on number of agents Features Number of Agents: 1 Customer Lists Social Integration Facebook and Twitter Integrations Intelligent Triggers and Automations Plugins & Integrations Fully customizable with CSS CRM Integrations Enterprise Reporting & Analytics Customizable Surveys Multibrand Support Intelligent Canned Messages Inquiry Transfer Spell Check File Transfer / Attachments PCI / HIPPA, Financial grade security Conversion Tracking Secure Forms Automatic Inquiry Tagging Customizable Email Form Chat-to-Ticket Agent permissions and restrictions Filter & Search Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Call Management $9 /Month Pricing varies based on number of agents Features Number of Agents: 1 Plugins & Integrations Fully customizable with CSS Enterprise Reporting & Analytics Multibrand Support File Transfer / Attachments PCI / HIPAA, Financial grade security Secure Forms Automatic Inquiry Tagging Agent permissions and restrictions Filter & Search Call logs Capture Callback Requests Beautifully integrated Chat, Ticket and Knowledge base Call center ready Video chat Visitor banning US Based phone, chat & email support Visitor banning US Based phone, Chat and Email support View Price Page

Compare Drift vs LiveHelpNow

Drift

LiveHelpNow

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES