Drift vs ChatMate Comparison

Remove All ADD PRODUCT Drift ChatMate	Remove Drift Conversational Marketing Software (1868 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ChatMate Live Chat Software
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ADD PRODUCT	Remove Drift Conversational Marketing Software (1868 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ChatMate Live Chat Software
Start Free Trial	Start Free Trial

Overview

Summary

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts / 855-266-1567

Kingsland, Auckland / +64 22 111 0002

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page	Basic $179 /Month Solo business with a website who wants to be online 24/7 Features Upto 90 chats a month Additional Chat $1.50 Average 5 Minutes Chat Real People 24x7/365 Days Free Setup Your Branded Chat Window Free Live Chat Plugin Enquirers Shared on Email Monthly Performance Report Six Monthly Renewal Standard Knowledge Base Chat and Email Support Regular $299 /Month Business trying to get maximum value from their website Features Upto 180 chats a month Additional Chat $1.00 Includes features of Basic plan, plus Tailored Design and Greetings Tailored Knowledge Base Specialised Training Monthly Knowledge Base Review Chat, Email and Phone Support Growth $499 /Month Growing business with focus on digital experience and lead conversion Features Upto 400 chats a month Includes features of Regular plan, plus Integration to CRM or Booking Systems Enterprise Custom Level 1 or Sales support for enterprises Features Unlimited Conversations Multichannel Solution Chatbots and Real People Bespoke Integrations Tailored CX Design Tailored Knowledge Base Specialised Service training System Access and Updates Dedicated Project Team Minimum 1 Year Contract Contact the vendor to get the latest pricing detail. View Price Page

Compare Drift vs ChatMate

Drift

ChatMate

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES