Dovetail vs Lookback Comparison

Remove All ADD PRODUCT Dovetail Lookback	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dovetail UX Software (49 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Lookback UX Software (51 Ratings)
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ADD PRODUCT	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dovetail UX Software (49 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Lookback UX Software (51 Ratings)
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Overview

Summary

Dovetail is a reliable customer experience software as well as qualitative data analysis tool. As a data analysis tool, it comes loaded with suitable features like annotations, text analytics, data visualization and it can support multiple languages. This software helps in conducting sentimental analysis, trend analysis and also user research analysis. It is suitable for both websites as well as mobiles. Dovetail allows conducting usability testing and user research. Conducting surveys and ensuring proper feedback management becomes systematic and more comfortable using this software. It affords maximum possible collaboration. ..show more

Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. ..show more

Features

Animation Helps doing motion design and animate the transitions for making UI elements lively
For Mobile Allows the application to run on mobile apps
For Websites Allows the application to run on websites
Heatmaps Heatmaps show where users have clicked on a page
Prototyping Helps increasing product design efficiency and enhances accuracy
Screen Activity Recording Allows recording every screen action during the user's session
Unmoderated Testing Helps conducting tests on fairly functional websites
Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
User Journeys Helps to measure the overall experience the user had while interacting with the system
User Research Helps to study user behavior through task analysis and feedback methods

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Sydney, Australia

Palo Alto, California

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Analysis $15 /Month Analysis $180 billed Yearly Great for small projects Features Included contributors: 1 Monthly transcription hours: 5 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 250 ANALYSIS FEATURES Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export REPOSITORY FEATURES Atomic insights Google Drive integration Zoom integration ADMIN AND SECURITY Encrypted data and backups SUPPORT Slack community Self-serve knowledge base Add-ons : People : $25 USD / 1,000 people / month Purchase bundles of 1,000 additional people Manage participants Secure by design Analysis + Repository $125 /Month Analysis + Repository $1,200 billed Yearly Organize customer knowledge Features Included contributors: 5 Additional contributors : 0 Monthly transcription hours: 25 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 500 Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export REPOSITORY FEATURES Atomic insights Google Drive integration Zoom integration Cross-project reports Cross-project tags and fields Granular user permissions Project templates Integrations via Zapier Custom branding ADMIN AND SECURITY Encrypted data and backups Data processing agreement SUPPORT Slack community Self-serve knowledge base Email support Includes features of Add-ons Based upon the Number of Additional Contributors, the pricing plan varies. Enterprise $600 /Month Enterprise $7,200 billed Yearly Built for large organizations Features Included contributors: 10 Additional contributors : 0 Monthly transcription hours: 100 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 1000 ANALYSIS FEATURES Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export REPOSITORY FEATURES Atomic insights Google Drive integration Zoom integration Cross-project reports Cross-project tags and fields Granular user permissions Project templates Integrations via Zapier Custom branding ADMIN AND SECURITY Encrypted data and backups Data processing agreement Penetration test reports Custom security assessments Flexible payment options Single sign-on SUPPORT Slack community Self-serve knowledge base Email support Priority support response Includes features of Add-ons Based upon the Number of Additional Contributors, the pricing plan varies. View Price Page	Team $99 /Month billed Yearly Features 100 Sessions per year Moderated & Unmoderated Remote & In-Person iOS, Android & Desktop Virtual Observation Room Take timestamped notes Collaborate with your team @mention stakeholders Create highlights Export notes Export video files Make projects private Get unlimited storage Access 24/7 Help Center Insights Hub $229 /Month billed Yearly Features 300 Sessions per year Moderated & Unmoderated Remote & In-Person iOS, Android & Desktop Virtual Observation Room Take timestamped notes Collaborate with your team @mention stakeholders Create highlights Export notes Export video files Make projects private Get unlimited storage Access 24/7 Help Center Get priority Chat Support Security Self-Assess Enterprise Custom Features Unlimited Sessions Moderated & Unmoderated Remote & In-Person iOS, Android & Desktop Virtual Observation Room Take timestamped notes Collaborate with your team @mention stakeholders Create highlights Export notes Export video files Make projects private Get unlimited storage Access 24/7 Help Center Get priority Chat Support Security Self-Assess Customer Success Manager SAML-based SSO Custom invoicing Invite unlimited Observers View Price Page

Compare Dovetail vs Lookback

Dovetail

Lookback

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES