Home/Help Desk Software/Dixa vs AteraUpdated on: March 29, 2024

Compare Dixa vs Atera

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Dixa
Dixa Help Desk Software (332 Ratings)
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Dixa

Dixa

Help Desk Software (332 Ratings)
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
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Overview

Summary

Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers. ..show more

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Copenhagen, Denmark / +1 888-910-7555

Tel Aviv, Israel

San Francisco, California / +1 415-418-7506

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$39 /User/Month

Start to engage and build your customer base with these service essentials.

Features

  • Dixa Messenger as a Channel
  • Conversation Timeline
  • Intelligent Routing
  • Offers
  • Advanced Search
  • Side Conversations
  • Notes & Tags
  • Transfers
  • Analytics
  • Activity Log
  • Data Export
  • Integrations
  • Mobile SDK
  • Customizable Contact Forms
  • Contact Form API
  • Contacts
  • Conversation Overview
Growth
$89 /User/Month

Delight your customers and increase retention with personalized service at scale.

Features

  • Includes features of Essential plan, plus
  • All Channels (Phone, Email, Dixa Messenger, Live Chat, SMS, Facebook Messenger, Instagram, Twitter, Whatsapp, and Contact Forms)
  • External Knowledge Base
  • CSAT Measurement for Live Chat, Email, and Dixa Messenger
  • Callback
  • Language Detection
  • Scheduled Conversations
  • Agent Teams
  • Unlimited Custom Cards
  • Business Critical Integrations
Ultimate
$139 /User/Month

Create lasting customer loyalty with advanced automations and Knowledge-Centered Service.

Features

  • Includes features of Growth plan, plus
  • Routing with External Data
  • Knowledge-Centered Service
  • Advanced Conversation Automations
  • Agent Identity with SCIM
  • Sandbox Access
  • Activity Log API
  • Bulk Actions
  • Routing Assistant in Dixa Messenger
Custom
Custom

Made to suit needs. Drive better business outcomes with every customer interaction.

Features

  • Includes features of Ultimate plan, plus
  • Custom API Limit
  • Knowledge API
  • Custom Services and Support
  • Special Integration and Transition Support
View Price Page
Pro (MSP)
$119 /User/Month

Features

  • Remote management, automations & scripting
  • Windows support
  • Remote monitoring and alerts
  • Patch management
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • API Access
  • Reports
  • Helpdesk & ticket automation
  • Custom support addresses (up to 5)
  • Customer support portal
  • SLA and automated time tracking
  • File view
  • Contracts & invoicing
  • Azure AD integration
  • Audit log
  • Mobile app (iOS & Android)
Growth (MSP)
$149 /User/Month

Features

  • Includes features of Pro plan, plus
  • Mac and Linux support
  • Remote access using AnyDesk
  • Splashtop concurrent sessions (unlimited)
  • Custom support addresses (up to 10 )
  • Advanced analytics
  • Chat with end users
  • Custom asset types (up to 5)
  • File transfer (up to 15GB per month)
  • Extended retention audit log
  • Integrations with QuickBooks Online & Xero
  • CSV QuickBooks Desktop export
Power (MSP)
$199 /User/Month

Features

  • Includes features of Growth plan, plus
  • Custom analytics
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 50GB per month)
  • Audit log - 1 year retention
  • Data recovery
Super Power (MSP)
Custom

Enterprise-grade services that accelerate response time

Features

  • Includes features of Power plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Customer Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA%*
  • AI Suite
Professional (IT Department)
$169 /User/Month

Features

  • Remote management, automations & scripting
  • Windows, Mac and Linux support
  • Remote monitoring and alerts
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • Patch Management
  • Azure AD integration
  • Reports
  • Ticket automation
  • Audit log
  • Custom support address
  • Service portal
  • File view and transfer (up to 15GB per month)
  • Mobile app (iOS & Android)
Expert (IT Department)
$199 /User/Month

Features

  • Includes features of Professional plan, plus
  • Remote access using Anydesk
  • Splashtop concurrent sessions (unlimited)
  • Chat with end users
  • 7 preset reports
  • Ticket auto - tagging
  • Custom assets types (up to 5)
  • File transfer (up to 50GB per month)
  • Extended audit log
  • Custom support addresses (up to 2)
Master (IT Department)
$239 /User/Month

Features

  • Includes features of Expert plan, plus
  • Build your own reports
  • Audit log - 1 year retention
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 80GB per month)
  • Data recovery
Enterprise (IT Department)
Custom

For departments who need enterprise-grade services and integrations

Features

  • Includes features of Master plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Service Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA*
  • AI Suite
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page

SCREENSHOTS

Dixa Screenshots
Atera Screenshots
View 7 screenshot(s)
Zendesk Support Screenshots
Jitbit Helpdesk Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Slack
  • Elevio
  • Tableau
  • Looker
  • Plecto
  • SuperOffice CRM
  • Zapier
  • Geckoboard
  • Nicereply
  • zenloop
  • Ada
  • Stitch
  • Unbabel
  • Microsoft Power BI
  • HubSpot CRM
  • WooCommerce
  • Salesforce
  • Pipedrive CRM
  • Shopify
  • Soon
  • Okta
  • Jira
  • Citrix Podio
  • TeamViewer
  • Ninite Pro
  • IT Glue
  • Quickbooks
  • Freshbooks
  • Xero
    NA
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to Dixa

Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout

Top alternatives to Atera

Kaseya BMS
Kaseya BMS
Microsoft Intune
Microsoft Intune
N-able MSP Manager
N-able MSP Manager
ConnectWise Control
ConnectWise Control
Syncro
Syncro