Home/Compare/Dialer360 vs Knowlarity
Updated on: October 20, 2019

Dialer360 vs Knowlarity

56%
Dialer360
(18 Ratings)
74%
Knowlarity
(8 Ratings)
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Dialer360
(18 Ratings)
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Knowlarity
(8 Ratings)
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Overview

Summary

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. ..read more

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing campaigns successfully by adding multiple toll-free numbers with several media. The software features outbound calling, virtual number to track marketing return rates of various campaigns, easy call-routing, customized web-based IVR service, analytics dashboard, missed call service and progressive dialer. Knowlarity allows tracking customers, their personal contact info and record interaction. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United Kingdom /(+44) 2037696777

Haryana, India

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Dialer360
Others
  • Initial Balance $100 USD
  • US $ 0.02 and UK $ 0.02 / Mobile $0.04
  • Outbound Dialing
    • Predictive
    • Progressive
    • Manual
  • Inbound IVRS and ACDs
  • Do Not Call List
  • Support (Local timezone 9 a.m. to 9 p.m. Mon to Fri)
    • Web Ticket
    • Live Chat
    • Emergency Phone Support (9 a.m. to 5 p.m. EST / GMT)
  • Standard Support Package Included
Voice Broadcasting (VB360)
Others
  • Initial Balance $100 USD
  • No monthly fee
  • No setup charges
  • Unlimited Channels
  • Pay as you go
  • Answering Machine Detection
  • Call Recordings
    • Survey
    • IVR
    • Inbound
    • Text to Speech
  • Standard Support Package Included
VoIP360 (VoIP Credit)
Others
  • Pay as you go plan
  • No monthly fee
  • No Setup charges
  • Best Quality Premium Routes
  • Portal Access to check your CDRs
  • Accept short duration / Call center traffic
  • Use your own Dialer/PBX software
  • No monthly/Minimal fee apply
  • Standard Support Package Included

Please Contact the Vendor for Detailed Pricing.

View Price Page
Basic Plan
$20 /Month

Perfect for early stage startups, Home based companies, garage based companies and well get the hint.

Features

  • Product Interface : Web Interface, Mobile App, 128 Bit Security, Unified Management
  • Basic IVR : Blacklisting, Welcome Greeting, Programmable Extension, Dynamic Greetings, Time Based Routing, Click-to-call, Voicemail
  • Advance IVR : Multi-Language Message, Custom On-Hold Music, Multi Agent Free Login
  • Reports and Alerts : Real-Time Analytics, Call Logs, Email Reports, SMS Acknowledgement, SMS Notification, Quick Dial Basic, Call Recording : 1 Month

Add-On

  • QuickDial plus
  • Pick your VIP Number
Advanced Plan
$30 /Month

Perfect for small enterprise such as delivery centric FnB models,Clinics, Retail Stores, small format Restaurants

Features

  • Includes features of Basic plan, plus
  • Advanced Call Forwarding
  • Custom SMS API
  • Multi Level IVR
  • Post Call Hooks(Hook API)
  • CRM Integration
  • Call Recording - 3 Months

Add-ons

  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
$50 /Month

Perfect for multi-chain beauty, parlors, QSR format outlets delivery based models.

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • Call Recording : Unlimited
Enterprise Plan
Custom

Features

  • includes features of Premium Plan, plus
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports

Add-ons

  • Virtual Number pool
View Price Page

SCREENSHOTS

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INTEGRATIONS

  • Salesforce
    NA