Home/Call Center Software/Dialer360 vs CallTrackingMetricsUpdated on: March 29, 2024

Compare Dialer360 vs CallTrackingMetrics

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Overview

Summary

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United Kingdom /(+44) 2037696777

Severna Park, Maryland / 800-577-1872

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Dialer360
Others
  • Initial Balance $100 USD
  • US $ 0.02 and UK $ 0.02 / Mobile $0.04
  • Outbound Dialing
    • Predictive
    • Progressive
    • Manual
  • Inbound IVRS and ACDs
  • Do Not Call List
  • Support (Local timezone 9 a.m. to 9 p.m. Mon to Fri)
    • Web Ticket
    • Live Chat
    • Emergency Phone Support (9 a.m. to 5 p.m. EST / GMT)
  • Standard Support Package Included
Voice Broadcasting (VB360)
Others
  • Initial Balance $100 USD
  • No monthly fee
  • No setup charges
  • Unlimited Channels
  • Pay as you go
  • Answering Machine Detection
  • Call Recordings
    • Survey
    • IVR
    • Inbound
    • Text to Speech
  • Standard Support Package Included
VoIP360 (VoIP Credit)
Others
  • Pay as you go plan
  • No monthly fee
  • No Setup charges
  • Best Quality Premium Routes
  • Portal Access to check your CDRs
  • Accept short duration / Call center traffic
  • Use your own Dialer/PBX software
  • No monthly/Minimal fee apply
  • Standard Support Package Included

Please Contact the Vendor for Detailed Pricing.

View Price Page
Performance
$39 /Month

Features

  • Call and text tracking and attribution
  • Integrations with Google and Bing
  • Call recording, scoring, and tagging
  • Basic call routing
  • Live phone, email, and chat support
Growth
$99 /Month

Features

  • All from Business, plus:
  • Free unlimited chat licenses for 30 days!
  • Unlimited Sub-accounts
  • Track unlimited web forms with FormReactor®
  • Integrations with Facebook and HubSpot
  • Design custom agency account structures with flexible billing
  • Capture conversation analytics and automate scoring and conversions
  • Enhanced security for HIPAA/GDPR compliance
  • Live chat widget to engage prospects and support customers
Connect
$299 /Month

Features

  • All from Marketing, plus:
  • Free unlimited chat licenses for 30 days!
  • Integrations with Salesforce, Microsoft Dynamics, and Zendesk
  • Smart dialer to automate outbound calls
  • Mobilize remote employees with softphone system
  • Contact center and live agent performance reporting
  • Dedicated onboarding support and account executive
  • Leverage team chat for seamless internal communications and coaching
Enterprise
Custom

Features

  • All from Contact Center, plus:
  • Account strategy and implementation with our Professional Services teams with a phased migration approach
  • Guided phone number porting
  • Partner with our lead engineers to customize the platform to your business rules
  • Personalized training packages to increase product adoption across your organization
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Dedicated account manager
View Price Page

SCREENSHOTS

Dialer360 Screenshots
View 5 screenshot(s)
CallTrackingMetrics Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Salesforce
  • WordPress
  • Google Analytics
  • Salesforce
  • Adobe Marketo Engage
  • Optimizely
  • Zapier
  • Kissmetrics
  • Unbounce

ALTERNATIVES

Top alternatives to Dialer360

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to CallTrackingMetrics

CallRail
CallRail
Callback24
Callback24
CallSource
CallSource
Waybeo
Waybeo
Calltouch
Calltouch