Home/Live Chat Software/Customerly vs GiosgUpdated on: March 28, 2024

Compare Customerly vs Giosg

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Giosg
Giosg Live Chat Software (12 Ratings)
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Giosg

Giosg

Live Chat Software (12 Ratings)
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Start Free Trial

Overview

Summary

Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. ..show more

Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Dublin, Ireland

Helsinki, Finland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Features

  • Included 2 teammates
  • 30 days history
  • Unlimited contacts
  • Live Chat
  • Conversation Inbox
  • Help center
  • Mobile App
Startup
$29 /Month

Features

  • Included 5 teammates
  • 180 days history
  • 2,000 Free Contacts
  • Email Marketing
  • Marketing Automation
  • CRM
  • Out of office
  • Pre-Chat Surveys
  • In-Chat Help Center
  • Chat with Us
  • Live Chat custom icons
  • Help Center custom domain
  • Facebook Messenger
  • Typing Previews
  • Email Ticketing Forward
  • Private Notes
  • Zapier Integration
  • Calendly Integration
  • Block Users
Pro
$87 /Month

Features

  • Included 10 teammates
  • Unlimited days history
  • 5,000 Free Contacts
  • Video Call & Screen share
  • AutoReply
  • In-Chat Surveys
  • NPS Surveys
  • Canned Responses
  • Smart Assignment rules
  • Live Translate
  • Remove Branding
Enterprise
$159 /Month

Features

  • 10+ teammates
  • Unlimited days history
  • Tailored contacts
  • Team Reports
  • Hand-by-hand setup
  • Quicker Customer Support
  • Tailored Contacts
View Price Page
Starter
Others

€49 per Month

Get started with easy-to-use chat solution with a 10-day free trial

Features

  • Manage simultaneous chats
  • Chat on-the-go with giosg BAR mobile app
  • Automate proactive messages
  • 'Starter' message targeting and customisation
  • Get visitor insight & chat with high potential customers
  • Customised chat window
  • Canned responses
  • Chat statistics reporting
Growth
Others

€149 per Month

Customise and target chat conversations. Boost team performance!

Features

  • Includes features of Starter plan, plus
  • 'Growth' message targeting and customisation
  • Set up chatrooms based on website content
  • Route chats between teams
  • Team performance reporting
  • Team internal chat
  • Gamify your targets to boost performance
Performance
Others

€399 per Month

Optimise your customer experience and automate your workflows

Features

  • Includes features of Growth plan, plus
  • Unlimited message targeting and customisation
  • Run A/B tests to optimise your messages
  • Integrate with your CRM and ticket systems
  • Integrate with Facebook and WhatsApp
  • Reach out to new customers on partner websites
Enterprise
Custom

Fully-customised chat solution to optimize your website's ROI

Features

  • Customise your Live Chat solution
  • Interaction Designer integration
  • Choose your add-ons
  • Optimisation consulting
View Price Page

SCREENSHOTS

Customerly Screenshots
View 1 screenshot(s)
Giosg Screenshots

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Shopify
  • Zapier
  • Google Tag Manager
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Genesys PureEngage
  • Salesforce
  • Zendesk Support
  • Infinity
  • Zapier
  • Automate.io

ALTERNATIVES

Top alternatives to Customerly

Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
LiveChat
LiveChat

Top alternatives to Giosg

Crisp
Crisp
JivoChat
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tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat