Home/NPS Software/Customer.guru vs MedBridgeUpdated on: March 28, 2024

Compare Customer.guru vs MedBridge

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
MedBridge
MedBridge NPS Software (5 Ratings)
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
MedBridge

MedBridge

NPS Software (5 Ratings)
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Overview

Summary

Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. ..show more

MedBridge is for healthcare professionals and institutions depending on robust education and innovative technology, helping them with evidence-based solutions on the go. At present, MedBridge is depended upon by 1500+ organizations and 200000+ healthcare professionals serving 20.5 million active patient programs at different parts of the globe. MedBridge with its inbuilt services turns out to be a one-stop solution for driving profitability, providing the best patient experience, offering standardised care as well as improving patient outcomes simultaneously. Further, with compliance training, accurate documentation and regulatory education, MetBridge helps organisations to get their ROI enhanced efficiently. Medical practitioners related to a variety of disciplines like physical therapy, occupational therapy, nursing, athletic training and speech-language pathology can depend on the software to get their work done. EMR integration, home exercise builder, live webinars, patient satisfaction, compliance training, certification prep programs are some of the intuitive features made available within MedBridge, which enables seamless outcomes. ..show more

Features

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Prague, Czech Republic

Seattle, Washington

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Hobbyist
$50 /Month

Features

  • 1,000 customers per month
  • Single NPS survey
Small Business
$150 /Month

Features

  • 5,000 customers per month
  • 3 NPS surveys
  • Custom FROM domain
Advanced
$250 /Month

Features

  • 10,000 customers per month
  • Unlimited NPS surveys
  • Custom FROM domain
  • Use your own SMTP servers
  • Priority support
  • Data import concierge
Enterprise
Custom

The software offers Enterprise pricing plan on basis of request.

View Price Page
EDUCATION (Discipline)
$250 /User/Year

Features

  • Continuing Education
  • Certification Prep Programs
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training

All plan includes these features

  • CEU Course Library
  • CE Tracking
  • Mobile App
  • Video-Based Learning
  • Compliance Training
  • Live Webinars
PREMIUM (Discipline)
$300 /User/Year

Features

  • Continuing Education
  • Certification Prep Programs
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training
  • Home Exercise Builder
  • Patient Education
  • Patient Mobile App
  • Includes the features of all plan
ORGANIZATION (Discipline)
Custom

Features

  • Continuing Education
  • Certification Prep Programs
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training
  • Home Exercise Builder
  • Patient Education
  • Patient Mobile App
  • Patient Mobile App Branding
  • Learning Management System
  • Telehealth
  • Patient Satisfaction (NPS®)
  • Outcomes Tracking and Reporting Dashboards
  • License Rotations
  • EMR Integration
  • Includes the features of all plan
EDUCATION (Enterprise)
$250 /User/Year

Features

  • Continuing Education
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training

All plan includes these features

  • CEU Course Library
  • CE Tracking
  • Mobile App
  • Video-Based Learning
  • Compliance Training
  • Live Webinars
PREMIUM (Enterprise)
$300 /User/Year

Features

  • Continuing Education
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training
  • Home Exercise Builder
  • Patient Education
  • Patient Mobile App
  • Includes the features all plan
ORGANIZATION (Enterprise)
Custom

Features

  • Continuing Education
  • Live Webinars
  • Clinician Mobile App
  • Compliance Training
  • Home Exercise Builder
  • Patient Education
  • Patient Mobile App
  • Patient Mobile App Branding
  • Learning Management System
  • Patient Satisfaction (NPS®)
  • Outcomes Tracking and Reporting Dashboards
  • License Rotations
  • EMR Integration
  • Includes the features all plan
View Price Page

SCREENSHOTS

Customer.guru Screenshots
MedBridge Screenshots

INTEGRATIONS

  • Slack
  • Google Analytics
  • Stripe Billing
  • Salesforce
  • Shopify Plus
  • Shopify
  • Zapier
  • Zendesk Sell
  • MailChimp
  • Help Scout
    NA

ALTERNATIVES

Top alternatives to Customer.guru

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
SatisMeter
SatisMeter
Emojics
Emojics

Top alternatives to MedBridge

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter