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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer.guru logo
NPS Software

4.6 6 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearlyRated logo
NPS Software

4.9 25 user ratings

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Overview

Description Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. Read more ClearlyRated is a NPS platform that enables you to boost your internet reputation in order to help you stand out from the crowd. It assists B2B service providers in maximizing service quality and amplifying the voices of their most committed customers by using the Net Promoter Score. ClearlyRated is the only satisfaction survey product that is particularly intended to improve your company's reputation. It helps B2B service providers get the most out of their client experience surveys by using NPS to boost retention, increase accounts, attract new business, and enhance online reputation. It assists you in obtaining actionable customer feedback in order to better retain clients while standing out in the market by using client testimonies that establish confidence, as well as industry accolades for service quality. ClearlyRated assists you in gathering meaningful employee feedback in order to better retain employees while also offering crucial insights on how to make their workplaces more inclusive, egalitarian, and engaging for all employees, regardless of their identity. Additionally, the platform offers easy integrations with popular services for enhanced collaboration. Read more
Pricing Options
  • Free Trial Available
  • Starts at $50.00. Offers Custom plan.
  • Free Trial Not Available
  • ClearlyRated Offers Custom plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    76%
  • Momentum
    60%
  • Popularity
    76%

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    72%
  • Momentum
    69%
  • Popularity
    83%

Features

Total Features
16 Features
11 Features
Common Features for All
    Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Employee NPS Helps to measure employee engagement and loyalty towards a business
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Text Analytics Improves customer engagement by analyzing the available text data
    Third-party Integration Offers synchronization with third-party applications
    Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
    Web Widget Survey Survey widgets that can be attached to your web page
  • + 13 More - Show Less
    • Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Customer NPS Helps to track customer loyalty towards a specific brand or service
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
      Employee NPS Helps to measure employee engagement and loyalty towards a business
      Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multi-language Support Available in multiple languages to support global customers
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
      Text Analytics Improves customer engagement by analyzing the available text data
      Third-party Integration Offers synchronization with third-party applications
      Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
      Web Widget Survey Survey widgets that can be attached to your web page
  • + 8 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 6 user ratings
    4.9/5 25 user ratings
    Ratings Distribution
    • Excellent

      73.7%
    • Very Good

      21.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      5.3%
    • Excellent

      92%
    • Very Good

      8%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $50.00. Offers Custom plan.
    • Free Trial Not Available
    • ClearlyRated Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Hobbyist $50.00 $50.00 per month

    Small Business $150.00 $150.00 per month

    Advanced $250.00 $250.00 per month

    Enterprise Custom

    ClearlyRated Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Your Online Profile
    + 2 More
    Videos Video Thumbnail
    + 2 More
    Not Available

    Vendor information

    Company Details Located in: Prague, Czech Republic Founded in: 2016 Located in: Portland, Oregon Founded in: 2003
    Contact Details

    Not available

    https://customer.guru/

    1 (800) 921-2640

    https://www.clearlyrated.com/solutions/

    Social Media Handles

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