|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 10 Most Popular # 9 Most Searched | # 4 Fastest Growing # 8 Most Popular |
Total Features |
6 Features
|
8 Features
|
Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Ratings Distribution |
|
|
Review Summary |
Not Available
|
Reviewers generally agree that Podium is an effective platform for businesses looking to manage customer interactions and boost their online presence. Common praise includes its ease of use, comprehensive features, and ability to centralize customer communication into a single platform. Reviewers also appreciate its ability to enhance customer satisfaction and streamline business operations. While some users have reported occasional glitches and setup challenges, overall, Podium is highly regarded for its user-friendly interface, time-saving capabilities, and positive impact on business growth. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Essential Others Standard Others Professional Others Enterprise Custom |
Essentials $249.00 $289.00 per month Standard $409.00 $449.00 per month Professional $599.00 $649.00 per month |
View Detailed Pricing
|
View Detailed Pricing
|
Revinate Reputation
4.3 Based on 8 Ratings |
|
|
Videos |
+ 2 More
|
+ 1 More
|
Company Details | Located in: Berlin, Germany | Located in: Lehi, Utah |
Contact Details |
+44 20 3514 4590 https://www.customer-alliance.com/ |
+1-833-276-3486 https://www.podium.com/webchat/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.