Customer Alliance vs NiceJob Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer Alliance

Reputation Management Software

4.8 9 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NiceJob

Reputation Management Software

4.9 403 user ratings

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Overview

Description	Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more	NiceJob helps to receive more positive reviews so as to build one’s reputation and to grow one’s business. One can improve SEO rankings and gain more sales, thus boosting traffic. NiceJob makes it easier for users to attract more reviews by converting their customers into fans, thus building the brand image. This also helps to increase one’s referrals and get recommendations, thus making a wider reach. Users can get more sales by turning an increasing number of visitors into actual and paying customers. The software is quite easy and quick to set up, and it helps to design, create and manage one’s business website. One can gain more reviews through the popular social media platforms like Google, Facebook, Twitter and others. With NiceJob, users can make their website rank higher in the SERPs and even on Google Maps, thus winning more traffic and be considered as a top-rated service provider in your industry. The application comes with a smart funnel that helps in distributing one’s reviews across various social media sites where they will have the maximum views. The NiceAI review reminder feature of the software sends notifications to customers whenever they leave without giving a review. Read more
Pricing Options	Free Trial Available Customer Alliance Offers Custom plan.	Free Trial Available Starts at $45.0.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 64% Momentum 62% Popularity 83%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 85% Momentum 63% Popularity 83%
SaaSworthy Awards	# 10 Most Popular # 9 Most Searched	Not Available

Features

Total Features	6 Features	7 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 3 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS	SaaS/Web/Cloud Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.8/5 9 user ratings	4.9/5 403 user ratings
Ratings Distribution	Excellent 75% Very Good 25% Average 0% Poor 0% Terrible 0%	Excellent 89.8% Very Good 8% Average 1% Poor 0.5% Terrible 0.7%
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Pricing

Pricing Options	Free Trial Available Customer Alliance Offers Custom plan.	Free Trial Available Starts at $45.0.
Pricing Plans Monthly Plans Annual Plans	Essential Others Standard Others Professional Others Enterprise Custom	Standard (Reviews) $75.00 $75.00 per month Lite (Reviews) $45.00 $45.00 per month Standard (Reviews) + Convert Website $75.00 $75.00 per month Lite (Reviews) + Convert Website $45.00 $45.00 per month
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Alternatives

	Guestmeter Customer Alliance Vs Guestmeter Critique 5 Based on 1 Ratings Customer Alliance Vs Critique ReviewBuzz 4.6 Based on 12 Ratings Customer Alliance Vs ReviewBuzz Revinate Reputation 4.3 Based on 8 Ratings Reputation.com 4.4 Based on 377 Ratings Customer Alliance Vs Reputation.com	Reeview NiceJob Vs Reeview ReviewGain NiceJob Vs ReviewGain Reputation.com 4.4 Based on 377 Ratings NiceJob Vs Reputation.com ReviewBuzz 4.6 Based on 12 Ratings NiceJob Vs ReviewBuzz ReviewRev 1 Based on 1 Ratings NiceJob Vs ReviewRev
	View All Customer Alliance Alternatives	View All NiceJob Alternatives