Customer Alliance vs GoSite Comparison

Remove All ADD PRODUCT Customer Alliance GoSite	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Customer Alliance Reputation Management Software (20 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove GoSite Reputation Management Software (72 Ratings)
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ADD PRODUCT	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Customer Alliance Reputation Management Software (20 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove GoSite Reputation Management Software (72 Ratings)
ADD PRODUCT	Visit Website	Visit Website

Overview

Summary

Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. ..show more

GoSite software is an All-in-one platform for customers to find, book, and pay for your services. The software offers a drag and drop tools to build and customize your website using a drag-and-drop editor. Collaborate with teams to manage schedules via calendar and allow customers to book your services 24/7. It integrates with QuickBooks, Outlook, Gmail, Google My Business, and more. It supports Mobile Android and iOS. Small companies make use of the software. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts
Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement
Response Management Allows timely responding to the feedback given by the product users/hotel guests
Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
Social Media Metrics Users can measure and improve social media marketing performance
Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Berlin, Germany / +44 20 3514 4590

San Diego, CA

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essential Others €99 Plus €29 per touchpoint / month Features Collect feedback using simple online surveys Use basic analytics to understand your customers’ pain points Monitor and respond to online reviews in one place Standard Others €129 Plus €39 per touchpoint / month Features Includes features of Essential, plus: Automatically send custom surveys via email Add surveys to your website or app Distribute reviews to various online portals Professional Others €159 Plus €49 per touchpoint / month Features Includes features of Standard, plus: Use advanced analytics to track customer satisfaction, effort, and loyalty over time Discover a deep understanding of your customers with AI text analytics Incentivize customer feedback by offering coupon codes for completing surveys Enterprise Custom Features Includes features of Professional, plus: Connect to in-house BI tools using our enterprise API Migrate historical data View Price Page	Free Free Organize your contacts and accept online payments Features Contact Hub Payments GoSite Mobile App Run day-to-day business operations entirely from your phone, on iOS & Android GoSite Professional Custom What you need to run your business, in one-app Features Includes features of Free plan, plus Sites Messenger Booking Reviews View Price Page

Compare Customer Alliance vs GoSite