Home/Reputation Management Software/Customer Alliance vs BirdEyeUpdated on: March 28, 2024

Compare Customer Alliance vs BirdEye

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. ..show more

BirdEye is an all-in-one marketing platform for multi-location businesses to help them deliver the best customer experiences in every step. This is an automated platform that uses data and advanced tools to collect reviews, convert leads, run surveys, text customers and provide referral benefits to the same. BirdEye helps business to be found by potential clients by consistently trying to gain engagement with them. The platform provides various means to connect business with customers, including webchat, video chat and mass texting, besides periodically forwarded reminders about individual products. BirdEye can also be used to organise surveys to get feedback from valuable customers. The feedback helps brands fix problems in their system and make strategies for the future. Whether the business has only a couple of branches or it is operating with hundreds of wings, BirdEye helps in every possible way to grow in this competitive market. Its services are beneficial to all kinds of companies, no matter if it belongs to healthcare, finance, automotive, education, real estate, etc. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Berlin, Germany / +44 20 3514 4590

California, United States / 1-800-561-3357

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
Others
  • €99 Plus €29 per touchpoint / month

Features

  • Collect feedback using simple online surveys
  • Use basic analytics to understand your customers’ pain points
  • Monitor and respond to online reviews in one place

Standard
Others
  • €129 Plus €39 per touchpoint / month

Features

  • Includes features of Essential, plus:
  • Automatically send custom surveys via email
  • Add surveys to your website or app
  • Distribute reviews to various online portals
Professional
Others
  • €159 Plus €49 per touchpoint / month

Features

  • Includes features of Standard, plus:
  • Use advanced analytics to track customer satisfaction, effort, and loyalty over time
  • Discover a deep understanding of your customers with AI text analytics
  • Incentivize customer feedback by offering coupon codes for completing surveys
Enterprise
Custom

Features

  • Includes features of Professional, plus:
  • Connect to in-house BI tools using our enterprise API
  • Migrate historical data
View Price Page
BirdEye
Custom

Features

  • Campaign Management
  • Customer Review Platform
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
View Price Page

SCREENSHOTS

Customer Alliance Screenshots
BirdEye Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • 5stelle*
    NA

ALTERNATIVES

Top alternatives to Customer Alliance

Trustpilot
Trustpilot
BirdEye
BirdEye
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Mention
Yotpo
Yotpo
GoSite
GoSite

Top alternatives to BirdEye

Semrush
Semrush
SOCi
SOCi
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Reputation Desk
Yext
Yext
Podium
Podium