Home/Live Chat Software/Crisp vs RichpanelUpdated on: April 20, 2024

Compare Crisp vs Richpanel

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp
Crisp Live Chat Software (149 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp

Crisp

Live Chat Software (149 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

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Overview

Summary

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. ..show more

Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

San Jose, California / +1 415-498-1118

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Basic

  • Free Forever
  • 2 seats included

For personal websites and anyone who wants a basic chat to communicate with visitors.

Features:

  • Live chat
  • Team Inbox
  • Mobile Apps
  • Be Notified
  • Contact Form
Pro
$25 /User/Month

Pro

  • $25 Month / Per Website
  • 4 seats included

For early-stage startups who want to improve their customer relationships.

Features:

  • Unlimited History
  • Triggers
  • Canned Responses
  • Private Notes
  • Customization
  • Audio Messages
  • Reply from Slack
  • Facebook Messenger
  • Twitter DM
  • Email
  • Telegram
  • MagicMap
  • Internal Search
  • Block Users
Unlimited
$95 /User/Month

Unlimited

  • 95 Month / Per Website
  • Unlimited seats

Made for companies requiring a full-featured solution to communicate with customers.

Features:

  • Knowledge Base
  • Status Page
  • Chat Reminders
  • Routing/Assign
  • Magic Browse
  • Live Translate
  • Automated Replies
  • Chat Bot
  • Automated Campaigns
  • CRM
  • Video Chat
  • Analytics
  • SMS
  • Line Automate with Zapier
  • Sync leads to Salesforce
  • Sync leads to Pipedrive
  • Sync leads to Zoho
  • Sync leads with Hubspot
  • Github
  • Trello Instagram
  • WhatsApp
  • User Ratings
  • No Crisp Logo
View Price Page
Starter (Self-Service)
$100 /Month

Up to 1,000 orders per month

Features

  • Order management
  • Returns & exchanges
  • Branded Help Center
  • Support via live chat & email, business hours.
Regular (Self-Service)
$300 /Month

Up to 3,500 orders per month

Features

  • Includes features of Starter plan, plus
  • Custom flows
  • Presales scenarios
  • Agent handoff
  • Multilingual
Pro (Self-Service)
$600 /Month

Up to 10,000 orders per month

Features

  • Includes features of Regular plan, plus
  • Lite onboarding
  • Named success manager
  • Self-service on SMS
  • Subscriptions management
Enterprise (Self-Service)
Custom

Custom order volume

Features

  • Includes features of Pro plan, plus
  • Custom services
  • Full onboarding
  • Tickets analysis and audit
  • Ongoing self-service optimization
Starter (Help Desk)
$29 /User/Month

Features

  • Email & Live Chat
  • Facebook & Instagram
  • Shopify integration
  • Basic reports
Regular (Help Desk)
$49 /User/Month

Features

  • Includes features of Starter plan, plus
  • SMS & phone channels
  • Round-robin assignment
  • Magento & Woocommerce integration
  • CSAT & revenue reports
Pro (Help Desk)
$99 /User/Month

Features

  • Includes features of Regular plan, plus
  • Multilingual
  • Balanced assignment
  • Lite onboarding
  • Named success manager
Enterprise (Help Desk)
$200 /Month

Features

  • Includes features of Pro plan, plus
  • Agent scripting
  • Campaign manager
  • Tickets analysis and audit
  • Custom cart integration
View Price Page

SCREENSHOTS

Crisp Screenshots
Richpanel Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • WordPress
  • PrestaShop
  • Joomla
  • Segment
  • Zapier
  • Shopify
  • Pipedrive CRM
  • Freshdesk
  • WooCommerce
  • Gorgias
  • HubSpot CRM
  • Shopify

ALTERNATIVES

Top alternatives to Crisp

Picnic
Picnic
Intercom
Intercom
Crumble
Crumble
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to Richpanel

Gorgias
Gorgias
Freshdesk
Freshdesk
Help Scout
Help Scout
Zoho Desk
Zoho Desk
SysAid
SysAid