Crisp vs HappyFox Chat Comparison

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Crisp

Live Chat Software

4.5 65 user ratings

Start Free Trial

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox Chat

Live Chat Software

4.6 121 user ratings

Start Free Trial

Overview

Description	A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. Read more	HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc. Read more
Pricing Options	Free Trial Available Starts at $25.00. Offers Free-forever plan.	Free Trial Available Starts at $29.00.
SW Score & Breakdown	97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 88% Momentum 73% Popularity 84%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 83% Momentum 62% Popularity 80%
SaaSworthy Awards	# 11 Highly Rated # 3 Fastest Growing	# 20 Highly Rated

Features

Total Features	10 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 7 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Medium Business Small Business	Individuals Freelancers Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 65 user ratings	4.6/5 121 user ratings
Ratings Distribution	Excellent 71.1% Very Good 20.1% Average 2.7% Poor 0.7% Terrible 5.4%	Excellent 68.4% Very Good 27.2% Average 1.5% Poor 0.7% Terrible 2.2%
Review Summary	Crisp users generally appreciate its user-friendly interface and helpful features. Reviewers highlight its ease of use, intuitive design, and comprehensive functionality. They commend the live chat feature for enabling efficient communication with customers, and value the ability to track customer activity and manage multiple conversations simultaneously. Crisp's automation capabilities are also praised for streamlining workflows and improving productivity. While some users have encountered occasional glitches or connectivity issues, overall, reviews suggest that Crisp is a reliable and effective platform for customer engagement.	Overall, customer reviews indicate high satisfaction with HappyFox Chat's ease of use, functionality, and effectiveness in improving customer support. Many users praise its user-friendly interface, customizable features, and real-time analytics for efficient team collaboration and tracking performance. Additionally, reviewers appreciate the prompt and helpful customer support provided by the HappyFox team.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $25.00. Offers Free-forever plan.	Free Trial Available Starts at $29.00.
Pricing Plans Monthly Plans Annual Plans	Basic Free Pro $25.00 $25.00 per user / month Unlimited $95.00 $95.00 per user / month	Starter $29.00 $29.00 per month Growth $49.00 $49.00 per month Scale $149.00 $149.00 per user / month Scale Plus $299.00 $299.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings Crisp Vs LiveChat MyLiveChat 3.5 Based on 15 Ratings Crisp Vs MyLiveChat Smartchat Crisp Vs Smartchat Pure Chat 4.5 Based on 639 Ratings Crisp Vs Pure Chat Let's Connect Crisp Vs Let's Connect	LiveChat 4.6 Based on 2594 Ratings HappyFox Chat Vs LiveChat ChatFlow247 5 Based on 1 Ratings HappyFox Chat Vs ChatFlow247 Smartchat HappyFox Chat Vs Smartchat Freshchat 4.5 Based on 826 Ratings HappyFox Chat Vs Freshchat LiveEngage 3.9 Based on 435 Ratings HappyFox Chat Vs LiveEngage
	View All Crisp Alternatives	View All HappyFox Chat Alternatives