Home/Live Chat Software/Crisp vs eGain ChatUpdated on: March 29, 2024

Compare Crisp vs eGain Chat

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp
Crisp Live Chat Software (147 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp

Crisp

Live Chat Software (147 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

Overview

Summary

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. ..show more

eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Sunnyvale, California

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Basic

  • Free Forever
  • 2 seats included

For personal websites and anyone who wants a basic chat to communicate with visitors.

Features:

  • Live chat
  • Team Inbox
  • Mobile Apps
  • Be Notified
  • Contact Form
Pro
$25 /User/Month

Pro

  • $25 Month / Per Website
  • 4 seats included

For early-stage startups who want to improve their customer relationships.

Features:

  • Unlimited History
  • Triggers
  • Canned Responses
  • Private Notes
  • Customization
  • Audio Messages
  • Reply from Slack
  • Facebook Messenger
  • Twitter DM
  • Email
  • Telegram
  • MagicMap
  • Internal Search
  • Block Users
Unlimited
$95 /User/Month

Unlimited

  • 95 Month / Per Website
  • Unlimited seats

Made for companies requiring a full-featured solution to communicate with customers.

Features:

  • Knowledge Base
  • Status Page
  • Chat Reminders
  • Routing/Assign
  • Magic Browse
  • Live Translate
  • Automated Replies
  • Chat Bot
  • Automated Campaigns
  • CRM
  • Video Chat
  • Analytics
  • SMS
  • Line Automate with Zapier
  • Sync leads to Salesforce
  • Sync leads to Pipedrive
  • Sync leads to Zoho
  • Sync leads with Hubspot
  • Github
  • Trello Instagram
  • WhatsApp
  • User Ratings
  • No Crisp Logo
View Price Page
eGain Chat
Custom

Features

  • Virtual Assistant
  • Messaging Hub
  • Super Chat
  • Knowledge+AI
  • Mail + Social
  • Analytics
View Price Page

SCREENSHOTS

Crisp Screenshots
eGain Chat Screenshots

INTEGRATIONS

  • WordPress
  • PrestaShop
  • Joomla
  • Segment
  • Zapier
  • Shopify
  • Pipedrive CRM
    NA

ALTERNATIVES

Top alternatives to Crisp

Picnic
Picnic
Intercom
Intercom
Crumble
Crumble
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to eGain Chat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat