Home/Live Chat Software/Crisp vs Bold360Updated on: March 29, 2024

Compare Crisp vs Bold360

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp
Crisp Live Chat Software (147 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Crisp

Crisp

Live Chat Software (147 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

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Overview

Summary

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. ..show more

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Boston, Massachusetts

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Basic

  • Free Forever
  • 2 seats included

For personal websites and anyone who wants a basic chat to communicate with visitors.

Features:

  • Live chat
  • Team Inbox
  • Mobile Apps
  • Be Notified
  • Contact Form
Pro
$25 /User/Month

Pro

  • $25 Month / Per Website
  • 4 seats included

For early-stage startups who want to improve their customer relationships.

Features:

  • Unlimited History
  • Triggers
  • Canned Responses
  • Private Notes
  • Customization
  • Audio Messages
  • Reply from Slack
  • Facebook Messenger
  • Twitter DM
  • Email
  • Telegram
  • MagicMap
  • Internal Search
  • Block Users
Unlimited
$95 /User/Month

Unlimited

  • 95 Month / Per Website
  • Unlimited seats

Made for companies requiring a full-featured solution to communicate with customers.

Features:

  • Knowledge Base
  • Status Page
  • Chat Reminders
  • Routing/Assign
  • Magic Browse
  • Live Translate
  • Automated Replies
  • Chat Bot
  • Automated Campaigns
  • CRM
  • Video Chat
  • Analytics
  • SMS
  • Line Automate with Zapier
  • Sync leads to Salesforce
  • Sync leads to Pipedrive
  • Sync leads to Zoho
  • Sync leads with Hubspot
  • Github
  • Trello Instagram
  • WhatsApp
  • User Ratings
  • No Crisp Logo
View Price Page
Agent
Custom

Features

  • Live Chat (Desktop & Mobile)
  • In-App Mobile Chat (Mobile SDK)
  • Email
  • Text Messaging
  • Facebook Messenger
  • WhatsApp (beta)
  • Video Chat
  • File Transfer
  • Co-browsing
  • Visitor Monitoring
  • Skills-Based Routing
  • Salesforce® Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Multiple APIs
  • Robust Reporting
  • Automatic Distribution (AD)
  • Proactive Engagement
Service
Custom

Features

  • Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Proactive Outreach Engine
  • Dynamic Search Bar
  • Resource Management
  • Smart Routing
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
Advise
Custom

Features

  • Natural Language Processing
  • Portal Templates
  • Knowledge Management
  • Salesforce Integration
  • Chrome Browser Extension
  • Article Suggestions
  • Exposed Meta-Data
  • Comments
  • Insights Dashboard
Helpdesk
Custom

Features

  • Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Microsoft Teams Integration (beta)
  • Chrome Browser Extension
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
  • ServiceNow Knowledge Base Sync
  • Custom Intent Library
  • Deployment Guide
View Price Page

SCREENSHOTS

Crisp Screenshots
Bold360 Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • WordPress
  • PrestaShop
  • Joomla
  • Segment
  • Zapier
  • Shopify
  • Pipedrive CRM
  • Google Analytics
  • Salesforce

ALTERNATIVES

Top alternatives to Crisp

Picnic
Picnic
Intercom
Intercom
Crumble
Crumble
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to Bold360

LivePerson
LivePerson
Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to