Home/Call Center Software/contactSPACE vs TrulyUpdated on: March 29, 2024

Compare contactSPACE vs Truly

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly
Truly Call Center Software (225 Ratings)
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly

Truly

Call Center Software (225 Ratings)
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Overview

Summary

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. ..show more

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

St Leonards, Australia / 1300 360 553

San Francisco, CA / +1 855-976-8759

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Silver
$105 /User/Month

Features

  • Initiatives : 10
  • WebRTC phones
  • Helpdesk support
  • Call recording
  • Interface editor
  • CallGuides®
  • Voice analytics**
  • Full reporting module
  • Agent dashboards
  • Monitoring dashboards
  • Preview dialler
Gold
$139 /User/Month

Features

  • Initiatives : Unlimited
  • Includes features of Silver plan, plus
  • Inbound
  • Outcome-driven templated SMS/email**
  • Progressive dialler
Platinum
$175 /User/Month

Features

  • Includes features of Gold plan, plus
  • CRM integration
  • Master database
  • Access to contactSPACE API
  • Live chat
  • Pre-connect status analyzer
  • Answering machine detection
  • Predictive dialler
Diamond
$239 /User/Month

Features

  • Includes features of Platinum plan, plus
  • Call-time optimization
  • Real-time DNC checker
  • Quality assurance
  • Pulse performance analytics
  • Extended inbound
  • playspace
  • Intellicast®
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Growth
$65 /User/Month

Features

  • Up to 10 Users
  • CRM Integrations
  • Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
  • Unlimited Minutes, SMS, MMS & Numbers
  • Call Monitoring & Recording
  • Inbound IVR, Call Center
  • Local Presence, Voicemail Drop
  • Standard Reporting
Enterprise
Custom

Features

  • International Numbers & Calling
  • Call Transcription
  • Premium Deskphone & Conference Room Integration
  • Email Tracking
  • Salesforce Data Enrichment
  • Salesforce Analytics (Cadence, Opportunity, Funnel)
  • API Access
  • Dedicated Account Team
View Price Page

SCREENSHOTS

contactSPACE Screenshots
View 9 screenshot(s)
Truly Screenshots

INTEGRATIONS

  • Stripe Payments
  • HubSpot CRM
  • Salesforce
  • Campaign Monitor
    NA

ALTERNATIVES

Top alternatives to contactSPACE

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to Truly

Really Simple Systems CRM
Really Simple Systems CRM
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo