Home/Subscription Billing Software/ContactCentral vs VoiptimeUpdated on: March 28, 2024

Compare ContactCentral vs Voiptime

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Overview

Summary

ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that bounds them to the service for a long period. It uses simple per seat pricing that can be easily scaled up or down depending upon the growth of the business. These features make it a great choice for small businesses who’re looking to set up a strong calling ecosystem but lack a massive budget. ContactCentral offers plug-and-play phone numbers, CRM integrations, and multi-level IVRs for a complete package. Moreover, it doesn’t require consultants or implementation engineers to set it up. The simple DIY software helps in quick and easy setup of all its services without any hassles. ..show more

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

+1 833-300-0885

Denver, Colorado / +1 (720) 362-50-05

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$25 /Month

$25 per Agent per Month billed Annually

$29 per Agent per Month billed Monthly

Features

  • Upto 10 Agents
  • Phone setup
  • Call Routing
  • IVR
  • Call Queues
  • Unlimited Campaigns
  • Dashboard
  • Call Recording
  • Call Notes

Note : Phone Number and Minutes Sold Separately (buy credits)

Enterprise
$40 /Month

$40 per Agent per Month billed Annually

$49 per Agent per Month billed Monthly

Features

  • Includes features of Standard plan, plus
  • Upto 25 Agents
  • Multilevel IVR
  • Voicemail Support
  • Unlimited Campaigns with Surveys
  • Call Analytics
  • Call Masking
  • Number Porting for Outgoing
Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
View Price Page

SCREENSHOTS

ContactCentral Screenshots
View 1 screenshot(s)
Voiptime Screenshots
View 6 screenshot(s)

INTEGRATIONS

    NA
  • Zapier

ALTERNATIVES

Top alternatives to ContactCentral

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Top alternatives to Voiptime

TalkDesk
TalkDesk
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CloudTalk
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Nextiva
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CallHippo
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