Compare ContactCentral vs CallTools

Remove All ADD PRODUCT ContactCentral CallTools	Remove ContactCentral Subscription Billing Software	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)
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ADD PRODUCT	Remove ContactCentral Subscription Billing Software	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)
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Overview

Summary

ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that bounds them to the service for a long period. It uses simple per seat pricing that can be easily scaled up or down depending upon the growth of the business. These features make it a great choice for small businesses who’re looking to set up a strong calling ecosystem but lack a massive budget. ContactCentral offers plug-and-play phone numbers, CRM integrations, and multi-level IVRs for a complete package. Moreover, it doesn’t require consultants or implementation engineers to set it up. The simple DIY software helps in quick and easy setup of all its services without any hassles. ..show more

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

+1 833-300-0885

Irvine, California / 1-800-679-1637

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Standard $25 /Month $25 per Agent per Month billed Annually $29 per Agent per Month billed Monthly Features Upto 10 Agents Phone setup Call Routing IVR Call Queues Unlimited Campaigns Dashboard Call Recording Call Notes Note : Phone Number and Minutes Sold Separately (buy credits) Enterprise $40 /Month $40 per Agent per Month billed Annually $49 per Agent per Month billed Monthly Features Includes features of Standard plan, plus Upto 25 Agents Multilevel IVR Voicemail Support Unlimited Campaigns with Surveys Call Analytics Call Masking Number Porting for Outgoing	CallTools Custom Features Outbound Call Center Inbound Call Center Call Management CRM, SMS & Email Integrations View Price Page