Home/Live Chat Software/Contact At Once vs ClickDeskUpdated on: March 29, 2024

Compare Contact At Once vs ClickDesk

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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective. ..show more

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Melbourne,Australia

Sunnyvale, California / +1 855-452-3375

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Pro Unlimited
$1100 /Month

Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers without delay.

  • Includes all the Features of Pro Packages
  • Includes the Features of Pro 75 Plan Plus
  • ll with unlimited managed conversations/mo by our professional messaging experts.
Pro 75
$675 /Month

Starting from $675 Per Month.

Get more help with this co-managed solution, from the only webwide chat to secure, integrated texting and increased expert backup to help you respond instantly anytime...across your digital network.

  • Includes all the Pro Packages Features
  • Includes the Features of Pro 25 Plan Plus
  • All with up to 75 managed conversations/mo by our professional messaging experts.
Pro 25
$475 /Month

Starting from $475 Per Month.

Arm your team with the all-in-one messaging platform for webwide chat, secure, integrated texting and just enough expert backup to help them respond instantly, even after-hours...across your digital network:

  • Pro Package Features Includes
  1. Unlimited Chat and Text on Your Site
  2. Dealer-Initiated Text Follow-up
  3. Mobile Apps for Your Team
  4. Hot Opportunity Transfer
  5. Expert Answering Backup
  6. Partner App and Social Site Integration
  7. Video Capabilities
  8. Presence-Aware Tech and Single Sign-On
  9. Robust Reporting
  10. Dedicated Support
  11. 5 Textable Numbers
  12. Tap-to-Text and Responsive Invitations
  13. Multiple Department Setup
  14. CRM Integration
  15. Unlimited Users
  • Connect with shoppers via chat or text from your sites and various OEM sites.
  • Manage messaging from car search/classified ad listings (Autotrader.com, Cars.com, etc.)
  • Integrate with Facebook Messenger and Google My Business messaging.
  • Text-enable your advertising campaigns, from print to TV, Google AdWords and more.
  • Up to 25 managed conversations/mo by our professional messaging experts.
Enterprise
Custom

Centralized Enterprise management features were built to help unique customers.

  • Set up a secure, brand-compliant mobile messaging network across all their offices and websites.
  • Instantly transfer live conversations to the location of interest (eliminating we
View Price Page
Free
Free

Features

  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$14.99 /User/Month

$9.99 per Month billed 2 Years

Features

  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security
Pro
$24.99 /User/Month

16.99 per Month billed 2 Years

Features

  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95% Uptime & SSL Security
Enterprise
$39.99 /User/Month

26.99 per Month billed 2 Years

Features

  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
Professional (Team Plan)
$44.99 /User/Month

$29.99 per Month billed 2 Years

Features

  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
Growing Business (Team Plan)
$124.99 /User/Month

$83.99 per Month billed 2 Years

Features

  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
Enterprise (Team Plan)
$349.99 /User/Month

$233.99 per Month billed 2 Years

Features

  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
View Price Page

SCREENSHOTS

Contact At Once Screenshots
View 1 screenshot(s)
ClickDesk Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Wix
  • Unbounce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Salesforce
  • Zendesk Talk
  • Agile CRM
  • Freshbooks

ALTERNATIVES

Top alternatives to Contact At Once

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
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LiveChat

Top alternatives to ClickDesk

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat