93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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ADD PRODUCT
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93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
92%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
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Visit Website
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Summary |
ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more. ..show more |
Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. ..show more |
GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more |
Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. |
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Feedback Collection Helps in collecting feedback from users to assess the support |
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File Transfer Allows sending and receiving files |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system |
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Screen Sharing Enables remote participants to see your desktop that allows better collaboration |
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Session Recording Enables one to record remote access, support sessions, and meetings |
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Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions |
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