Home/Call Center Software/Connect First vs uContactUpdated on: March 28, 2024

Compare Connect First vs uContact

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Overview

Summary

Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Colorado, United States / +1 (866) 929-1390

Montevideo, Uruguay / +1 305 7042135

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Connect First
Custom

Features

  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

Classic (Cloud)
$50 /User/Month

Features

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite
Omni (Cloud)
$60 /User/Month

Features

  • Include features of Classic plan, plus
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Click to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Play (Cloud)
$60 /User/Month

Features

  • Includes features of Classic plan, plus
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries
Full (Cloud)
$70 /User/Month

Features

  • Includes feature of Play plan, plus

Classic (On-Premise)
$40 /User/Month

Features

  • Includes features of Classic (Cloud) plan
Omni (On-Premise)
$50 /User/Month

Features

  • Includes features of Omni (Cloud) plan
Play (On-Premise)
$50 /User/Month

Features

  • Includes features of Play (Cloud) plan
Full (On-Premise)
$60 /User/Month

Features

  • Includes features of Full (Cloud) plan
View Price Page

SCREENSHOTS

Connect First Screenshots
View 4 screenshot(s)
uContact Screenshots

ALTERNATIVES

Top alternatives to Connect First

OneSoft Connect
OneSoft Connect
Link Fox
Link Fox
CONNECT
CONNECT
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to uContact

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern