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Summary |
Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. ..show more |
uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more |
Auto Call Recording Automatically records all the ongoing calls. |
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Call Monitoring Allows you listen to all inbound and outbound calls. |
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Concurrency Support Allows you to manage multiple calls concurrently |
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IVR Support Interactive voice recognition routes the caller to the right agent |
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Inbound Call Center Allows you to receive an incoming call from customers |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Outbound Call Center Allows your agent to make outgoing calls |
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Predictive Dialer Automatically dials to list of phone numbers |
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Progressive Dialer Auto dials and connects agents to calls answered by live persons |
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Queue Management (Calls) Allows you to control call queues and distributes call equally |
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Top alternatives to Connect First
OneSoft Connect
Link Fox
CONNECT
TalkDesk
CloudTalk
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TalkDesk
CloudTalk
Nextiva
CallHippo
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