TalkDesk |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. Read more | contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. Read more |
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| SW Score & Breakdown |
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
5 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Connect First Custom |
Silver $105.00 $105.00 per user / month Gold $139.00 $139.00 per user / month Platinum $175.00 $175.00 per user / month Diamond $239.00 $239.00 per user / month |
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings 
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| Screenshots |
+ 3 More
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+ 8 More
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| Videos | Not Available |
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| Company Details | Located in: Colorado, United States | Located in: St Leonards, Australia |
| Contact Details |
+1 (866) 929-1390 https://www.connectfirst.com/ |
1300 360 553 https://www.contactspace.com/ |
| Social Media Handles |
Not available |
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