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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support
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| Description | CommBox is a comprehensive customer support and messaging platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform allows businesses to use channels like WhatsApp, social media, video, voice, SMS and more, as per their requirements from one smart inbox. Users can add all-new customer communication channels besides simultaneously monitoring all of their brand assets and online conversations through a unified view. The platform offers an ultimate inbox and outbox for teams to keep all conversations in one place, besides making SLA compliance, tagging, assignments and routing easy. CommBox is an authentic omnichannel platform that is loaded with futuristic AI capabilities and updated automation features. With this platform, users can shorten and automate a large part of their business process naturally. It also comes with a customer service management facility that consists of an analytics and reporting system. The software allows businesses to monitor every aspect of their communications, optimize their entire workforce and facilitates better decisions. Read more | TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 14 Most Popular # 14 Fastest Growing |
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# 3 Most Worthy # 10 Fastest Growing | # 7 Fastest Growing # 12 Fastest Growing |
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CommBox, a popular SaaS solution, receives mixed reviews from its user base. Common themes that emerge include its ease of use, with many users praising its intuitive interface and user-friendly features. However, concerns are raised regarding its reliability, with some users reporting frequent outages and technical difficulties. Opinions differ on the quality of customer support, with some users commending the responsiveness and helpfulness of the team, while others express dissatisfaction with the slow response times and lack of resolution. Overall, CommBox seems to have a user-friendly design but may need improvements in reliability and customer support to enhance user satisfaction. |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
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Essential Custom Advanced Custom Premium Custom |
Essential Custom Engaged Custom Excellent Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
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ManageEngine ServiceDesk Plus
4.4 Based on 522 Ratings |
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| Company Details | Located in: Glil Yam Kibbutz, Israel Founded in: 2013 | Located in: Orlando, Florida Founded in: 1993 | Located in: Pleasanton, California - 94588 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+972-973-3735183 https://www.commbox.io/ |
+1 407-613-5410 https://www.topdesk.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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